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Business Profile

Towing Company

USA Towing Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for USA Towing Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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USA Towing Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/31/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 15, 2023, my wife and I were stranded in our vehicle on I-15 Southbound just past the Nev/Cal border. Our vehicle was towed by USA Towing from that pont back to an auto repair facility in *********. The charges for towing were in violation of USA Towing's tariffs established with the ****** ************************* Initally, the charge was quoted at $1,252.00. Several days later the company attempted to impose a "fuel surcharge" of an additional $112.53 which we did not agree to and haven't paid. The person at the company with whom we dealt with on both occasions was *********************. When I told him that I would not pay the "surcharge" he demanded to speak with my wife, who would not speak with him. He then threatened to file suit against us and put a lien on our vehicle. We believe that based upon our readings of the applicable tariffs, the maximum that should been charged for the tow was $682. My wife and I are both elderly people. My wife is 67 and I am 70. We believe ********************* was aware of our advanced age and attempted to take advantage of our ages, in addition to taking advantage of our precarious position of being stranded on the side of the freeway for 6 1/2 hours. We have filed a complaint with the ****** ************************ and also intend to dispute the entirety of the credit card charge through our credit card company's procedure for resolving disputes.

    USA Towing Inc. is NOT a BBB Accredited Business.

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