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Business Profile

Electric Companies

Valley Electric Association

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a home at ********** ******* Dr. in *******, ** ***** and took ownership on June 25, 2024. I applied for electric service at Valley Electric and was told I would have a $505 deposit, which would be waived after securing a letter of credit from my prior electric provider Com ** in ********. I contacted Com** regarding this request and they forwarded me via email the statements going back to May of 2023 and showed my payments. I was advised by VEA that this was not sufficient and that they needed a letter of credit from ComED. I have since contacted ComED on multiple occasions and they have advised that the letter was sent to Valley Electric Assoc. (VEA) via email and by mail. However, I am being told by VEA that no such correspondence has been received. I have asked that the two companies communicate with each other since this is the first time that I have ever been required to furnish such a document and have no idea what each company's business protocols are. I have and continue to pay these companies and despite assurances from each party nothing has been done and yet I am continuing to receive ********.

    Business Response

    Date: 07/29/2024

    Per Company Policy, it is the members responsibility to obtain a Letter of Credit to avoid a deposit on the account. The Letter can be emailed, mailed or faxed to avoid the deposit requiement. The previous electric company is sending via ***** so we have not received the letter of credit as of yet. Once this is received, the deposit, will be refunded. We do not contact the other utilities directly. Most of our members will request the letter to be sent to them personally and either walk the letter of credit into the lobby or email. Member was aware of deposit when signing up for membership. 

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