Complaints

This profile includes complaints for ZLINE Kitchen and Bath, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ZLINE Kitchen and Bath, LLC

  350 Parr Cir Reno, NV 89512-1004

  
• 

  ZLINE Kitchen and Bath, LLC

  9650 Gateway Dr Ste 202 Reno, NV 89521-3962

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late 2019 I purchased a 30” zline range from Home Depot. I have had several issues with it beginning on day 1. One of my burners ended up never working correctly even after two separate visits from the only repairman authorized to repair these “upscale” ranges within 2 hours of me. My pan had a whole cut in it on purpose but the flame kept going through it and burning my dishes. They sent me a new one that flexes and pops under thermal expansion everytime . My oven also smells like gas. Then the recall. I received my kit, then waited a long time. Weeks… I called zline and finally pushed the button for sales to get a live person. They said no repair company had taken the repair order but they will let me know. I had the option to hire someone else. I hired an engineer. Have it installed, the pan now doesn’t fit. I called Zline. They have no solution and they knew it wouldn’t fit. They are now sending me another pan that won’t fit right but it will fit “better”. I asked for a refund as I don’t want to have a live flame close to parchment and my kids who also use the oven but they said it’s a low blue flame you’re fine and said no refund. I’m frustrated, I’m a chef, this is affecting my livelihood, and this oven still smells like gas.

  

  Business Response

  Date: 04/17/2023

  Hello,

  We apologize for the issues the customer has experienced up to this point. We will reach out to her directly to gather the necessary information to process a return for a refund. 

  Thank you,

  ZLINE Kitchen and Bath

   

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am following up on my original complaint ID - ******** regarding the ZLINE carbon monoxide recall.
  
  As agreed, ZLINE did send me a "new" range. However, at installation we noticed several damaged areas on the "new" range.
  1 - The front left leg is bent.
  2- The cooktop is bent down in the center/rear area. The cooktop grates will not sit completely flat on the cooktop.
  3 - The lower left area of the front of the stove is bent as well.
  At this point, I am at a loss for words. This has been completely frustrating and I still do not have an acceptable range.
  I want to be fully reimbursed for the purchase price of $2,300, and the installation costs of $300 (as originally agreed upon).

  

  Business Response

  Date: 04/21/2023

  Hello,

   

  We apologize for the additional issues with his replacement range. We will reach out to the customer directly to facilitate a return for a refund as requested.

   

  Thank you,

  ZLINE Kitchen and Bath

  Customer Answer

  Date: 04/25/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and look forward to hearing from them. 
  
  
  
  Sincerely,
  
  **** ****
  

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a slime 30 duel fuel stove/range from Lowes Had to wait for an approved vendor to covert to liquid propane with supplied parts They came out of the package broken and in useable slime made me purchase new parts by the time it was installed and useable it was past Lowes ******************************************************************************************************** off no simmer option as listed It is very dangerous fire hazard not to be able to adjust btu output as listed There apparently is no remedy Their is a can the blows high temperature air out of the oven when in use that will burn anything in its way and heat up the entire area like a wood stove

  

  Business Response

  Date: 04/13/2023

  Hello,

   

  We have not corresponded with this customer since January of 2023- he initially reached out to us to order a new propane conversion kit, which we would be happy to send out with a verified proof of purchase. However, the customer did not provide it and we could not locate the order, so he opted to purchase the parts and have them shipped overnight as he was in a rush. Our notes on case ******** support this from 1/3/23:

  "The customer stated he purchased the unit directly from ****** but it was not a resale and he did not get it for a discount. He said he needed a working stove so he wanted to order the ** kit and pay to overnight it, so I assisted him on shopify with an order. Closing case."

  If the customer would like to provide us with their verified proof of purchase (unit cannot be a resold return or display as there s no warranty), we would be happy to refund the cost of the conversion kit. 

  Regarding the flame temperature control/simmer, we provide a flame adjustment tool in every installation kit so the customer may adjust the flame heights to their preference which will result in a greater range of BTUS from high to low. This is part of the installation process as outlined in the installation manual. We will include the instructional video below:

  *****************************************************

  We will reach out to the customer to determine if there is an issue with the oven fan and exterior temperature of the unit. Unfortunately, we have no new cases, emails, or messages to indicate the customer has made us aware of any of these complaints since we assisted him on 1/3/23.

   

  Thank you,

  ZLINE Kitchen and Bath

   

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Purchased a Line 30" all *********** Range a Couple of years ago and have been disappointed really from the beginning . The Oven never really seemed quite right . Always overcooked ( got way HOT ) if you did not keep a watchful eye. Recently we were included on the RECALL for the Dangerous Carbon Monoxide Issue with the Oven . After several complaints and Months of waiting for the Repairs to take place we finally received the ** repair and cannot now cook in this oven much at all . It never gets to Temp . It would barely get our Fish cooked last night . I have immediately Called and complained and have *** LIKE THER PREVIOUS ************* AGAIN BEEN GIVEN THE RUN AROUND. They new my name and my email address as we talked and the fact they sent service out about a week ago to do the recall yet I ***** to provide receipts and order details for my original purchase before I can get resolution . I absolutely feel like I have been taken on this product ... all the way . I mentioned the popping sound to the tech here that day and he stated " yea known problem ,,, you should call the **************** I mentioned how hot the Stove always got and again he mentioned "Yep . Call the Company. There are a lot of complaints on Internet as I am now investigating and it seems clear to me that Zline will do anything to avoid making it Correct ! I used to at least have an Oven that would get to temp and then some , but now I have nothing ! Not been a good experience at all .

  

  Business Response

  Date: 04/13/2023

  Hello,

   

  We apologize for the issues the customer has experienced and the new issue post-recall repair. We do not have any new emails or case documentation from the customer discussing the oven temperature issue, but we will reach out to do additional troubleshooting and set up another repair appointment if needed. Alternatively, we can offer a return for a refund if the customer prefers. 

   

  Thank you,

  ZLINE Kitchen and Bath

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/7/2021 I purchased a Z Line Oven/Range Model RG36. I paid $2,609.96 for this range. On 10/1/2021 it was delivered. (I purchased this for my small business on which my husband and I do catering. I had a brand new commercial kitchen built for this business.). On 1/17/23 I receive a letter stating there is a recall and to immediately stop using the oven until a trained technician repairs the oven. I call on 1/30/23 to schedule the repair. I am told once parts arrive a tech will come out. 2/9/23 the parts are delivered and left by the road. One of my employees sees a box and grabs it and brings it to me and it was the parts. 2/17/23 I get an email from ZLine stating they know I have the parts and working on finding a tech. 3/6/23 I call since no one has contacted me. Was told to find my own tech or wait. I cannot find anyone local, I call around. 3/30/23 I get another email that they are still looking for for a provider. 3/27/23 another email from New Leaf stating looking for a provider. If repairs are approved then parts will be ordered. (I have the parts since 2/9/23). I want repair and to be compensated for lost use of the range, Or a NEW stove delivered with repairs done.As of 4/3/23 no one has reached out to me still.

  

  Business Response

  Date: 04/04/2023

  Hello,

   

  We apologize for the issue the customer is experiencing and for the delay in service. The service has been dispatched to Automatic Appliance ************ and they should be reaching out shortly to schedule an appointment. As our ranges are only warrantied for residential use, commercial use voids the warranty and no compensation will be issued for lost use. 

   

  Thank you,

  ZLINE Kitchen and Bath

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 19888092
  
  I am rejecting this response because:

  First off it is pretty sad I had to file a complaint here before I received a phone call to get help with my repairs.  Just received a call today and scheduled repair for Monday, April 10th.

  Secondly, regarding the warranty:  I built a small kitchen off the side of my personal garage so I could start up a side business of catering.  I have NOT filed for my business license or food permit license yet.  The warranty should not be voided on this stove until I decide to start the catering business up.  I have only cooked for friends and family and was hoping to start a small side business down the road.  This stove is in a residential property for personal use at the moment, and not in a commercial property as the tech will see when they come to fix it.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/13/2023

  Hello,

   

  At this time, the warranty is not a discussion point as the unit is already past the standard warranty coverage date, regardless of the validity of the warranty at the time it was in effect. We are glad to hear that the customer has been scheduled for service and hope the issue has now been resolved, as we have not been told otherwise from the customer or service provider. 

   

  Thank you,

  ZLINE Kitchen and Bath

  Customer Answer

  Date: 04/14/2023

   
  Better Business Bureau:

  
  We now have a working oven on our stove.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took delivery of a dual fuel Zline range from Lowes in Nov. 2022. The item arrived with an extra door which had the finish we had ordered. We were expected to switch out the door ourselves! No mention of this on Lowes site. I also came to discover that flame adjustments must be made by us as well. This was not an inexpensive stove. We went back and forth with Lowes and then Zline. Zline kept putting up the we arent responsible for repairs road block. So now I need to find someone to put on the ************ (weve been able to use the unit as it did arrive with the wrong door on it) and adjust the burner flames for me! Customer service from Lowes and ****************** has been indifferent.

  

  Business Response

  Date: 03/31/2023

  Hello,

   

  The concerns the customer has shared are both related to installation of the product and not a defect or warranty issue- per our warranty as stated in the product manual, page 38 (see screenshots attached):

  "WHAT IS NOT COVERED

  
  1. Installation or start-up, damages or problems caused by improper installation or use.
  2. Improper liquid propane gas conversion or damage related to improper liquid propane gas conversion.
  3. Range top burner flame adjustments or related complaints"

  The installation checklist on page 21 lists flame adjustment as part of the installation process (see screenshots attached):

  "12. Have the range top flames been adjusted to customer preference?"

   

  As preferred flame heights vary per customer, the burners come pre-set at the factory and must be adjusted to the customer's preference during installation, and can be readjusted at anytime. This is not a service covered under warranty due to the parameters listed above. We will attach a video below to assist the customer in performing the simple adjustment, as it does not require a technician:

  *****************************************************

   

  Regarding the oven door which must be installed upon delivery, the ****** product listing for this item states:

  "This product ships in multiple boxes and will require minimal assembly upon arrival." (see attached screenshots)

  This is also part of the installation process, and is therefor not a service covered under warranty. We will attach another helpful video on this simple process for the customer below:

  *****************************************************

   

  As these complaints are not related to a product defect and are part of the installation process, we respectfully ask the BBB to close this case.

   

  Thank you,

  ZLINE Kitchen and Bath

   

   

   

   

   

   

  Customer Answer

  Date: 03/31/2023

   
  Complaint: 19856443
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/04/2023

  Im ready to throw in the towel.  All of my contacts with Zline have been met with resistance when all I wanted was help!  Im not out to rip them off!!! Ive poured over the description on the Lowes website and cant find anything about attaching the range door myself (Im 68!) or adjusting the flame.  Im heartsick about this entire experience and feel Ive been treated like an unwanted customer and NOT a valued one.  So much for aging gracefully, right?  So, Im finished.  The day of the kind, caring customer service is really over.  How sad. Im left with a Dura snow door and panel.fortunately the range was delivered with a door on it.

  

  Business Response

  Date: 04/10/2023

  Hello,

   

  As per our previous response, the two items the customer is inquiring about are part of the installation process, and we have provided the documented resources and screenshots that reflect this in multiple locations. We are sorry to hear that the customer was not aware of these two installation steps, however, they are both notated as much as possible on our end. Flame adjustment and colored door installations are simply part of the installation process, not a product defect or warranty issue, and are therefor not services we provide or cover. The customer should reach out to her installer if she is not comfortable performing either task, as every other customer is expected to do. We respectfully request the BBB to close this case for the reasons listed above.

   

  Thank you,

  ZLINE Kitchen and Bath

   

  Hello,
  
  The concerns the customer has shared are both related to installation of the product and not a defect or warranty issue- per our warranty as stated in the product manual, page 38 (see screenshots attached):
  "WHAT IS NOT COVERED
  
  1. Installation or start-up, damages or problems caused by improper installation or use.
  2. Improper liquid propane gas conversion or damage related to improper liquid propane gas conversion.
  3. Range top burner flame adjustments or related complaints"
  The installation checklist on page 21 lists flame adjustment as part of the installation process (see screenshots attached):
  "12. Have the range top flames been adjusted to customer preference?"
  
  As preferred flame heights vary per customer, the burners come pre-set at the factory and must be adjusted to the customer's preference during installation, and can be readjusted at anytime. This is not a service covered under warranty due to the parameters listed above. We will attach a video below to assist the customer in performing the simple adjustment, as it does not require a technician:
  *****************************************************
  
  Regarding the oven door which must be installed upon delivery, the ****** product listing for this item states:
  "This product ships in multiple boxes and will require minimal assembly upon arrival." (see attached screenshots)
  This is also part of the installation process, and is therefor not a service covered under warranty. We will attach another helpful video on this simple process for the customer below:
  *****************************************************
  
  As these complaints are not related to a product defect and are part of the installation process, we respectfully ask the BBB to close this case.
  
  Thank you,
  ZLINE Kitchen and Bath
  
  

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oven has been recalled unsafe for use was told not to use repairs would be made its been months as my restaurant bills are racking up $300 last night loss of use is unacceptable I need a refund to make this right any longer damages may incur

  

  Business Response

  Date: 03/27/2023

  Hello,

   

  At this time, we are unable to locate an open recall case under this customer's name or any of the provided information. We were able to locate the customer's original order through ******, however, this order indicates that the customer owns an electric oven range which is not included in the current recall efforts. 

   

  Thank you,

  ZLINE Kitchen and Bath

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 48 gas range from HomeDepot 7/20/22 not even 6 months later I got a recall notification to stop using the range. I follow all the steps the manufacturer said to get issue resolved, and NO LUCK! . I have send several email demanding my money back for this now useless piece of equipment and I have not gotten any response. All I got is an apologetic email stating theyre still working on finding tech to come to my home to do repairs. Now is the end of march 2023 and have not been able to use my new $6000 range for 3 months!!!! I have contacted ********** as instructed by ZLINE to either exchange or return the range BUT they refer me back to ZLINE. Neither the merchant or company will stand by their product. And refuse to refund or exchange the defective product. I no longer want the product for several reasons. First, i dont feel safe to using it . Second, a company thats not willing to stand by their product does not inspire trust. Third, I feel taken advantage off because neither the merchant or manufacturer are willing to stand by their product. All I get are useless apologies and my continue patience to wait for repairs. ZLINE is a not a trustworthy company.

  

  Business Response

  Date: 03/27/2023

  Hello,

   

  We apologize for the issues the customer has experienced and understand his frustration. At this time, the options we can offer the customer are listed below:

   

  1. 10% partial refund to await service.

  2. Exchange for new unit.

  3. Return for a refund with proof of purchase. 

   

  Thank you,

  ZLINE Kitchen and Bath

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19638137
  
  I am rejecting this response because:

  Option 1 , honestly 10% refund after almost 3 full months of inconvenience to me, is insulting. I would consider keeping the unit if can be reasonably compensate for the huge inconvenience. 
  

  Option 2 Getting a new unit I would still have to pay for yet another conversion and installation. More hassle to me. 
  

  Option3 a full refund , you guys will not only loose the the purchase price but a costumer. Not to mention leaving me having to still find and buy and install a new range. 
  

  I would like an option that is of benefit to me and not the company since this is cause by an error in your product and lack of logistic to accommodate repairs. 
  

  Look forward to a response.
   
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 04/04/2023

  Hello,

   

  We can offer the customer a 20% refund to proceed with service or an inflation adjusted refund for a return. Alternatively, we can offer an exchange with in-home pickup and delivery and reimbursement for installation.

   

  Thank you,

  ZLINE Kitchen and Bath

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I received a notification of a recall repair for my Zline RG36 range oven, I was sent a repair kit. The repair was completed on Feb.18th.
  I understand the repair was required due to possible carbon monoxide emissions.
  I have a CO detector in my kitchen so was not concerned about emissions. I also have a large hood vent which I use when the oven is in use.
  Prior to said repair my oven worked correctly. After being repaired the oven temperature will not go above 325° no matter what the oven setting.
  Zline has requested multiple photos, information and oven readings. I have provided all this. Then they request more pictures or information. The only thing I have be told is that it may now take up to an hour to preheat the oven. This is an insane response to a severe problem.
  I have worked in several restaurants as a prep and line cook along with work in catering. In my 60 years of cooking experience I have never had an issue like this.
  I am currently working on a cookbook and without a working oven, to prepare and test recipes, my work is at a standstill. I need this resolved now, not six months from now.

  

  Business Response

  Date: 03/24/2023

  Hello,

   

  We apologize for the issues the customer has experienced. We have been in contact with the customer directly in order to facilitate an exchange for a new unit. 

   

  Thank you,

  ZLINE Kitchen and Bath

   

  

  Business Response

  Date: 04/03/2023

  Hello,

   

  We are in the process of facilitating a return for a refund in this case. Once the unit is picked up, a refund will be issued via check and sent via USPS mail.

   

  Thank you,

  ZLINE Kitchen and Bath

  Customer Answer

  Date: 04/04/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ******* ********
  

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Zline 36 inch gas range in *******, and there has been a recall on my oven as there is a defect that can release toxic carbon monoxide in my home. I applied for the recall on 2/6/22, and received the parts promptly. However it has now been more than 1.5 months and I have not received any contact regarding repairing this oven. In addition, there is no licensed Zline repairer in ******* that I can contact. This is unacceptable that I am without this oven for this amount of time without resolution.

  

  Business Response

  Date: 03/23/2023

  Hello,

   

  We apologize for the issues the customer is experiencing and for the delay in service. We are committed to resolving the problem for all affected customers. At this time, the majority of our customers either have service scheduled or have had the repair completed. We expect to have a service provider assigned to this case very soon. It was assigned to one of our warranty service partners as of 3/20/23. The options we can offer the customer are listed below:

   

  1. 10% partial refund on the original purchase price of the range to wait for ZLINE contracted service. 

  2. Exchange for a new unit, repaired in-house before shipment.

  3. Return for a refund with proof of purchase.

   

  Thank you,

  ZLINE Kitchen and Bath

  Customer Answer

  Date: 03/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to opt for option 2 and to receive a new unit repaired in house .
  
  Sincerely,
  
  ***********************
  
  Sincerely,
  
  ***********************