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Business Profile

Auto Services

A Safe Lube Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name ******* I would like file complaint on safe lube plus I used take my old car which was 2015 dodge journey I got oil change there they busted that car engine oil filter housing on that car then I just recently took my new 2014 Honda crv ex l to get oil change they busted my oil filter adapter on this car wasn't leaking before but after I got the oil change it was leaking oil all the sudden after the oil change the manger was very rude wouldn't fix it when I asked nicely he started cussing me out not giving me receipts for my oil changes before when I had 2015 dode journey and now on my 2014 Honda crv ex l.I also had take my 2015 dodge journey to Jay's total car care get oil leak fixed on the Dodge . Then I also had take my 2014 Honda crv ex l to pep boys to be fixed on the oil filter adapter.

    Business Response

    Date: 11/11/2022

    In response to *******s compliant to the BBB, there are some glaring inaccuracies. Regarding the dodge journey, she brought it to us with a cooling system issue that she declined to fix and continued to drive it causing the engine to overheat and blew the head gaskets. A prudent owner would have taken our advice to not drive the car till repairs could be made, she did not. She brought it to us after she overheated it, we performed a test for hydrocarbons in the cooling system at no charge to her and verified she had damaged the engine.



    After replacing the Journey with the Honda she chose to bring her car to us for service, Odd behavior if you believe her claims about us damaging her previous vehicle. We did an oil change on the Honda and shortly afterward she noted an oil leak. We brought the car in and spent an hour or so cleaning it up and located the source of the leak. It was leaking from the oil filter adapter, which is not something we would have removed to do the oil change. It was obvious on inspection that this leak had been going on for some time. We offered to make a repair at a reasonable cost and were met with abusive behavior from both the customer and other family members, at which point we declined to do business any further.


    It was our intention to provide a remedy that would have solved the problem at a discounted rate. The customers family members were rude from the beginning and after repeated attempts to deescalate the situation we ended the conversation. Any profanity used was by *******. 

    Business Response

    Date: 11/23/2022

    In response to *******s compliant to the BBB, there are some glaring inaccuracies. Regarding the dodge journey, she brought it to us with a cooling system issue that she declined to fix and continued to drive it causing the engine to overheat and blew the head gaskets. A prudent owner would have taken our advice to not drive the car till repairs could be made, she did not. She brought it to us after she overheated it, we performed a test for hydrocarbons in the cooling system at no charge to her and verified she had damaged the engine.



    After replacing the Journey with the Honda she chose to bring her car to us for service, Odd behavior if you believe her claims about us damaging her previous vehicle. We did an oil change on the Honda and shortly afterward she noted an oil leak. We brought the car in and spent an hour or so cleaning it up and located the source of the leak. It was leaking from the oil filter adapter, which is not something we would have removed to do the oil change. It was obvious on inspection that this leak had been going on for some time. We offered to make a repair at a reasonable cost and were met with abusive behavior from both the customer and other family members, at which point we declined to do business any further.


    It was our intention to provide a remedy that would have solved the problem at a discounted rate. The customers family members were rude from the beginning and after repeated attempts to deescalate the situation we ended the conversation. Any profanity used was by *******. 

    Customer Answer

    Date: 11/28/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,
    ******* *******

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