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Business Profile

Campgrounds

Shamrock RV Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for RV spot until October 25th on a monthly basis. Provided a week's notice to vacate per parks regulations on October 1 . Office personnel informed me we would not get a pro-rated discount for departing early. Office personnel said since the site was paid for until October 25th, the site was ours until then.
    We informed our neighbors they could use our spot for parking as we had it paid until the 25th. The RV park put someone in our spot on October 19th, taking money from two different parties for the same spot at the same time. We addressed the RV park office personnel and asked for a refund for those extra days they placed someone in our spot we had paid for. We did not get a response after discussing the issue with the office so we contacted "George" the RV park manager. George stated when we left the spot it then belonged to the park and he was free to rent it to who he wanted and that was the end of the story and hung up on our phone conversation. We would like a refund of our money for those days that Shamrock rented out already paid lot out.

    Business Response

    Date: 10/23/2023

    I HAVE PROVIDED THE
    SIGNED NOTICE TO VACATE FORM THAT MR. ***** SIGNED. THIS FORM RELEASES THE SITE
    AND ALLOWS US TO RERENT THE SITE UPON DEPARTURE.
    HE SIGNED THE FORM ON
    10/03/2023, AND GAVE A DEPARTURE DATE OF 10/13/2023, ALOWING US TO RENT THE
    SITE AS OF THE 13TH OF OCTOBER PER THE AGREEMENT MR. ***** SIGNED.  

Shamrock RV Park is NOT a BBB Accredited Business.

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