Reviews

Review Details

• Review fromMarissa V

  Date: 10/13/2023

  1 star
  I can't even believe what we experienced this morning after Evergreen cleaned our carpets today. We have 3 NEST carbon monoxide monitors and 2 of the 3 were going off about an hour after they left. I checked on my husband (and our cat) who works from home and said he started feeling light headed and felt dizzy before the monitors were going off. I have a screen shot of our monitors and the levels it reported which I also posted to a YELP review but it doesn't allow me to post here. It that is needed, I have that as proof. One room 70 PPM (bedroom) and one was 150PPM (office), the third room had not gone off yet but he could see the lights flashing on it like it was starting to detect (this was a bedroom). You want to know what the recommended level is...I looked it up and spoiler alert, it's 35 PPM!!! My husband was sitting in 150 PPM for about 1 hour. When I called Evergreen in a panic, asking what they put in their carpet solution, I was told that it has nothing to do with the solution but the machine in the truck. The exhaust apparently gets sucked in from the direction of the wind blowing into the home. There was zero wind today. They parked in our driveway and even if they had parked street side, it would have been almost the exact same spot. The guy tells me, you are the third call this year reporting this! Now you are telling me this is a trend and when I suggested that they add to their check list upon arrival to have the home owner open doors and windows. He said not really necessary. If you know this happens, give people a heads up that your trucks and machines produce exhaust! That opening windows and doors is a good option before the service begins.I guess you are fine taking my few hundred bucks even after I called. They better hope that my husband getting fresh air is enough to not cause longer term effects. With this experience, if not for our monitors, my husband may have been a statistic. hope they take this review extremely seriously!

• Review fromMcKenzie O

  Date: 04/06/2023

  5 stars
  My family has worked with Evergreen Carpet Care for years and always had 100% satisfaction! This last time they cleaned my air ducts and upholstery on my large sectional couch. The air ducts had clearly not been done in a long time, if ever (we rent our home) and they were so thorough in explaining to me what they were doing and how to maintain the ducts in the future. And with 2 dogs and a few years of wear, they made my couch look brand new! The technicians arrived on time and were super friendly. I recommend Evergreen Carpet Care to all of my friends and will continue to do so.

• Review fromDylan S

  Date: 03/27/2023

  5 stars
  I recently had the pleasure of experiencing Evergreen Carpet Care's exceptional services and I cannot recommend them highly enough. As someone who has tried various carpet care providers in the past, I can confidently say that Evergreen Carpet Care stands head and shoulders above the rest.From the moment I contacted Evergreen, their customer service team was attentive, knowledgeable, and eager to accommodate my needs. They provided me with a clear and reasonable quote, and even worked with my schedule to find the most convenient appointment time.On the day of service, the technicians arrived promptly and were both professional and friendly. They took the time to explain their process and the products they would be using to ensure that my carpets received the best possible care. It was evident that they took great pride in their work and were dedicated to achieving the highest level of customer satisfaction.The results of **********************'s service were nothing short of astounding. My carpets, which had been plagued by stubborn stains and dullness, were restored to their original vibrancy and softness. The technicians managed to remove even the most challenging stains, leaving my carpets looking and smelling fresh.In addition to their outstanding carpet care services, Evergreen offers eco-friendly solutions, which I greatly appreciate. Their commitment to using non-toxic, environmentally responsible products demo