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Business Profile

Dermatologist

Skin Cancer & Dermatology Institute, LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

This profile includes complaints for Skin Cancer & Dermatology Institute, LLP's headquarters and its corporate-owned locations. To view all corporate locations, see

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Skin Cancer & Dermatology Institute, LLP has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged two copays for a single visit.
      Irrespective of the legality, I was never notified either orally or in writing that there would be a second copay required.
      I was not given the option to decline the treatment based on the increased cost.
      I paid the usual copay upon entering the facility.
      The second copay just showed up as a new charge after the visit, without my consent

    • Initial Complaint

      Date:05/15/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called the Sparks location bec I was hoping to get a Dermatology schedule as it’s 5 mins from my house. I assumed since I called the Sparks number it will be in Sparks not in a different location. I was scheduled but they cancelled on me 2x the first one was less than <24H of my appointment, the 2nd they cancelled the day before. The third appt when I clicked the address on my text for gps (it just says Warren Way no city) I found out they’re in Reno not Sparks so they’re 30 mins away from me; the Sparks location was only 5 mins away. I had to call to cancel bec I was under the impression it was in Sparks and couldn’t make it there on time. No one was answering so I left a voicemail. They sent me a bill for $79 for a no show when no one is even answering the phone to resched a Dermatology appointment. How is that fair? $79 is nothing but it’s not okay if they cancelled 2x and no one is answering if I wanted to reschedule?! That’s not rigth. No one mentioned of a $79 no show fee when I spoke to the rep. I can also ask them $79 for cancelling on me Monday in less than 24hrs.

    • Initial Complaint

      Date:01/23/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scheduled an appointment which I then had to miss last minute due to unforseen circumstances. I later received a $50 bill for not coming in. They're illegally trying to send this fee to collections. If you listen back to the recording of our call, I was not once informed of or agreed to this charge. I also have no signature on file agreeing to this fee. Because they are lacking both, it is inappropriate to continue harassing me for this fee and threatening collections. Over $50. Poor business practice and a lack of care and concern for their patients and the circumstances their patients are experiencing.

    Skin Cancer & Dermatology Institute, LLP is NOT a BBB Accredited Business.

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