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Business Profile

Direct Primary Care

Advanced Practice Primary Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my daughter to this business with my wife for a routine checkup and paid a simple $20 copay. Months later after the visit, this business continues to harass both me and my wife continuously attempting to collect the same debt over and over again despite multiple efforts to contact this business and even after my wife showed them proof on her account statement that she paid the $20 invoice. I also called and they claim that they show in their system that the invoice had been paid on time. Despite all this, we continue to receive emails and even paper mailings saying that the same invoice is now over 70 days late and threatening to send to collections. They are doing nothing to stop these nuisance attempts to collect the debt already paid, and proven to be paid, and by doing nothing and failing to update their systems, it now constitutes as harassment. This is why we would like to enlist your help in this matter. Thank you.

Advanced Practice Primary Care is NOT a BBB Accredited Business.

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