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Business Profile

Estate Liquidators

Hand 'N' Hand Transition Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Estate Liquidators.

Complaints

This profile includes complaints for Hand 'N' Hand Transition Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hand 'N' Hand Transition Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12-4-2023 6 pm I was bidding on this wall clock with 1 min left and I was the highest bidder at $50 I watched and the seconds ticked away down to closing item with 3 seconds left when out of the blue the time jumped back to 3 minutes with no one else bidding until it was down again to 2 minutes and I lost the bid.This is bad service from this company and I have reported to them this issue before. Someone goes into the listing and resets the time again.

      Business Response

      Date: 12/05/2023

      This complaint against our local company is unfair and untrue.  I am a franchisee with 0% control over this national system.   I am one of 300 plus Caring Transitions Offices.   I I will send the complaint to corporate for an explaination, but can can tell you it has been vetted by the millions of bidders nationally.  There is a "soft close" feature which resets the clock every time someone bids.  This helps our senior clients, who receive 100% of the purchase price, and is also fairer because the person who wants the item most wins.  One way to prevent losing an item is to put a proxy bid on an item (maximum bid no one sees).  If the customer has any complaints there is a naitonal help line, ************.  The system is HIGHLY RATED by most of our customers.  If ****** wants to contact us directly I would be happy to explain this further.

      Business Response

      Date: 12/05/2023

      This complaint against our local company is unfair and untrue.  I am a franchisee with 0% control over this national system.   I am one of 300 plus Caring Transitions Offices.   I I will send the complaint to corporate for an explaination, but can can tell you it has been vetted by the millions of bidders nationally.  There is a "soft close" feature which resets the clock every time someone bids.  This helps our senior clients, who receive 100% of the purchase price, and is also fairer because the person who wants the item most wins.  One way to prevent losing an item is to put a proxy bid on an item (maximum bid no one sees).  If the customer has any complaints there is a naitonal help line, ************.  The system is HIGHLY RATED by most of our customers.  If ****** wants to contact us directly I would be happy to explain this further.

    • Initial Complaint

      Date:07/17/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business owner promised, in writing, that they would rather make special arrangements for me to have movers pick up the items that I purchased and then went back on his word demanding that I pay $75 to have an employee go to the pickup location and wait for ******** to arrive. He never, at any time, mentioned that I'd have to pay to make special arrangements. I purchased roughly $1000 worth of used bedroom furniture.

      Business Response

      Date: 07/17/2023

      Customer has changed her mind and is sending a mover out.  She missed her 3 possible pick-up times that we provided in the sale and ordered items that were clearly shown as not shippable.  Nevertheless, we bent over backwards to accomodate her.  She requested that we leave the furniture out on the driveway for her people to pickup sometime today.  Nothing was charged additional, despite the addiitonal effort.  This should resolve the issue.

      **It is important to understand that we are an auction company/liquidator.  Our customers are expected to claim their item (and do).  On very select (non furniture) items we will ship items to them, charging a handling fee and our shipping costs.  I'd be glad to provide additional information if necessary.

      Best Regards, 

      *******************, Owner

      Caring Transitions of Reno/Sparks

    Hand 'N' Hand Transition Services is NOT a BBB Accredited Business.

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