Reviews

Review Details

• Review fromAmanda S

  Date: 10/12/2023

  5 stars
  We used B&B Heating and Air for the first time on 10-12-2023 for our annual heating system checkup and we were very impressed.The customer service is excellent. I left a message with my first call and ****** called back promptly. We scheduled a date for the service and ****** provided information about what exactly to expect. I didnt need to ask any questions (and Im a big question-asker!). She gave me an arrival time frame of one hour, the name of the service provider (********), the cost of the service, and proactively asked if either me or my husband were military, first responders, or seniors so she could provide a discount (my husband is retired military, so we enjoyed a 10% discount). I also gave her specific parking instructions as we live in an HOA with limited parking for visitors. At the end of the call, I asked to be put on a wait list in case another customer cancelled so we could get our heater serviced sooner. She called back the same day with an earlier option that we happily accepted.******** arrived promptly, parked exactly as instructed, and started work right away. After he was finished, he used his hand vac to clean up the bits of insulation that had fallen from the access area to the attic. When finished, he said hed be back in about 10 minutes with his writeup. As promised, he returned in ****************************************************************************************** a way that my husband and I, as laymen, could easily understand. He did not try to upsell us and in fact explained all the options (only after we specifically asked) we could consider in the next few years as our unit is getting a bit long in the tooth. It would have been very easy for him to urge us to get a new system now, but in his expert opinion, our system should be good for at least a few more years and our annual checks should show anything concerning that might develop before then.If you need an HVAC company, wed recommend B&B Heating and Air.

• Review fromDavid M

  Date: 10/18/2022

  5 stars
  Fabulous company! ******'s crew (**** and *******) arrived early on the appointed day to replace my 40 year old dead furnace. They did a fantastic install in a very short time. We are so happy with the work and customer service from everyone at ****** ****** and ***** gave us a great price and got the materials quickly so we didn't have to freeze! Nowadays it's hard to get a contractor to even call you back let alone come to the house, but they were on it from the very first call for service! I can only say this: Get ALL your HVAC work done by ******! Fast, fair, friendly, and **************! More than five stars for everyone at ******