Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We bought insurance for Crittenden Social Club Fishing. The ranch cancelled our lease in December. We called Comstock Insurance to get a refund because we did not use them. They aid they would return only about half. Then they said a check was on the way. That was 3 months ago. We have called and talked to Lea C****** and texted her and she kept saying the check was on the way. She is not answering her phone, and I cannot find a customer service person to talk to We are not able to cantack anyuone to get our only half. They should have sent us all our money, because we did not use it. We were customers for a long. time. There is more information of pictures of contact s for you, and I can send it to your email if you need it. Thank you
Business Response
Date: 04/08/2024
Johnson and Johnson Inc. who wrote the policy for Comstock Insurance is issuing a check today for $411.44 and mailing to Crittenden Social Club LLC **** *** **, Montello, NV 89830.
Please let me know if you have any questions.
Thank you..Judy S******
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