Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted legal match through the internet, I received notice they had found a law firm match and called the number. The man I spoke to, all I know is he is named Mr. ********** supposedly an attorney, who told me he sent my complaint to a law firm called Costello, mains, and ********* in ***************** **. The lawyer ***** ***** reached out once, I attempted to call her back but could not be connected with her. So I texted the number she left and included my complaint. She called back at 9 am this morning 4/25/25, and was very argumentative, did not read my complaint and refused to hear me. I stated her attitude was bad, she told me to find another lawyer and hung up. And I admit I called her back and left her a snotty message. I dont know who Mr. ********* is, I may have reached out to his office before since it is not the first time I have tried to make this complaint. Then last night I got a call supposedly from Legal match asking me if I still needed a lawyer, I had not yet spoken to ***** *****, so this was completely out of the blue. I thought Legalmatch was a service with integrity, but it appears to me they are just as culpable in what my complaint was about in the first place.

  Business Response

  Date: 04/30/2025

  Dear Ms. **************** seems the attorney we matched you with, Mr. ********* referred your case to a different law office that treated you poorly. From time to time our member attorneys do refer cases to other firms outside their office, although we ask them not to do this. Such referrals are common among legal professionals in general, but we will speak with Mr. ******** and ask him not to do that again.

  Please accept our apology that this happened to you.

  Kind regards,
  ****** at LegalMatch

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i attempted to hire two different lawyers from this site! one is so old he doesnt even know current laws and doesnt show up and has MANY complaints online! The second sc*#!ed me out of $1900! He presented himself as an eviction lawyer! He is a ***** and probate lawyer im a paralegal and i had to nudge him to tell him to object he had over a week to look at my evidence and come up with so thing NO HE WALKED INTO A COURT ROOM THAT DOENST ALLOW CONTINUANCES AND ASKED FOR A CONTINUANCE STATING HE NEVER LOOKED AT THE EVIDENCE GIVEN! I as a paralegal LITERALLY set the whole case up for him and sent him the evidence applicable laws etc and he didnt even know what evidence to exclude he made me pick them out and take notes for him in court and omg it was a disaster a case that I KNEW would win and even my lawyer friends agreed ( we dont mix friendship with business so i didnt hire them) told me that i had everything he needed to win! I lost on fabrications and irrelevant information that he refused to object to!

  Business Response

  Date: 03/25/2025

  Were sorry to hear that you did not get the legal outcome you were expecting. That is understandably frustrating.
  
  As stated in the User Agreement, ********************** provides a venue for providers and purchasers of legal services to exchange information with the goal of eventually forming a professional relationship. We do not get involved in the agreements between attorneys and clients or the actual representation of clients. The User, and not **********************, is solely responsible for assessing the integrity, honesty, and trustworthiness of all persons with whom the User communicates on the Service.
  
  We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their *********************. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.

• Initial Complaint

  Date:09/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has harassed me for years. They call multiple times each week and send me multiple emails. I had learned not to answer any phone calls from Nevada as all of their calls would come from a Nevada number. They have now obtained phone numbers from across the United States which makes me unable to screen their calls. I have demanded numerous time, by phone and by email, for them to stop contacting me and the harassment continues. They will not stop unless someone else intervenes.

  Business Response

  Date: 09/11/2024

  Meredith,
  You have been added to our Do Not Call and unsubscribe lists.
  Please accept our apology for the inconvenience.
  ~Jessie

  Customer Answer

  Date: 09/12/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22267869, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Meredith Curnutte

• Initial Complaint

  Date:08/07/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me nearly every day asking if I am interested in legal referrals. I tell them not and to stop calling me/take me off of their list. They keep calling.

  Business Response

  Date: 08/12/2024

  ****,

  Your number has been added to our Do Not Call list. Please accept our apology for the inconvenience. 

  ******

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an attorney and receive constant unsolicited marketing calls from this company. I have never done business with them, they have collected my contact information from the state bar association directory, which is not intended for commercial marketing purposes. I have contacted the company on three separate occasions instructing them to remove me from all future marketing. I have received no responses and the unsolicited and unwanted calls continue.

  Business Response

  Date: 07/08/2024

  ***********,
  
  Please accept our apology for the unwanted calls. You have been added to the Do Not Call list.
  
  ******

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************************