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Business Profile

Medical Doctor

Western Surgical Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Western Surgical Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Western Surgical Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9_23_24 I traveled from Janesville, CA to Reno, NV to arrive early to my surgical appointment with Dr. J**** of the Western Surgical Group, located at **** * ******** ****, Reno NV. The drive took over 2 hours. I arrived early and check in with the front desk, where they had me fill out my profile. The appointment was made more than a month earlier by my referring doctor /dermatologist located in Susanville, CA. Western chose the appointment date and confirmed it on Aug 22 2024. My Susanville dermatologist sent a letter and documents to Western at that time describing the surgical excision which needed to be done on my back. After check in I was placed in a room and interviewed by a nurse; the Doc checked in and said that a separate room was being prepared for the surgery. After some 30 to 44 minutes later, a nurse came in and told me that they couldn't get approval from my insurance. I have United Healthcare / Medicare as my provider. This procedure was requested by my Doc in Susanville who provided written request and who pres-authorized more than 30 days prior. Western knew where I was traveling from and had plenty of time to complete the insurance approval step prior to my visit. I offered to call the insurance company at the time to fix the misunderstanding and was told to leave the office. I left extremely upset and drove home.
      I am seeking they not charge my card for anything plus monetary damages for time spent traveling to and from their botched appointment plus where and tear on my vehicle @ $0.50 per mile which totals Hours 6 = $600 plus per mile cost of $80 , total of $680.

    Western Surgical Group is NOT a BBB Accredited Business.

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