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Business Profile

Medical Lab and Testing

Reno Diagnostic Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

This profile includes complaints for Reno Diagnostic Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reno Diagnostic Centers has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed an extra $41.84. Reno Diagnostic center person Merle said we would have a refund. We have been waiting since October 28, 2024. We still have not received payment even after 3 calls. Not very police to me as well. Maybe you can help?

    • Initial Complaint

      Date:09/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been going to Reno Diagnostics Center in Reno, NV for my health care imaging for many years. I have a patient account and have always been able to access my exam results on their patient portal until recently. Now, after I log on to my account, I can't access any of my imaging results. It just doesn't work. I have called them several times and even stopped in to their office today (9/25/24) and asked to speak to someone about this. Actually, I asked about speaking with their practice manager. I was given a phone number to call which I did and spoke to the same person I have spoken to before. Someone who works in the imaging/file dept. there. I am not getting any sort of resolution to my problem. I have a legal right to this info/files, but no one is assisting me to get this resolved.

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 8th, 2024 I had an ultrasound at Reno diagnostic. Prior to this appointment I called and confirmed price 3 different times. I was told total $45.00, I also informed them my deductible had not been met each time I called.
      I received a bill for 89.45 the following month.

      I have talked to billing, Renee. The manager, and the assistant manager. Have paid this bill, but this is not a good business practice. I was out of work and needed to make sure I could afford.



      Also, was rescheduled three times and had gotten a new job and was very stressful.
      All of the ones I mentioned said they would find out what happened and get back to me. I have not had any of this resolved. Final straw is I get a bill saying they are sending me to collections.

    Reno Diagnostic Centers is NOT a BBB Accredited Business.

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