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Business Profile

Moving Services

Once Upon A Time Pros LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

About

This business has 1 alert

About This Business

Local Residential and Commercial Moving Company. We provide packing services, loading and unloading, move in or out cleaning services, organic cleaning for residential and commercial properties, apartments and Airbnb services.

Products and Services

Packing Supplies
, Moving Supplies
, Cleaning Supplies
, Our basic service is 2 people for a minimum of 2 hours of labor and an hour for the commute will be charged.
, We will suggest how many movers but it's ultimately up to you how many you would like. Each additional person is an added charge.

Business Details

BBB File Opened:
2/27/2023
Business Started:
5/23/2025
Business Started Locally:
1/5/2023
Business Incorporated:
1/5/2023
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
Once Upon A Time Pros
Business Management:
Ms. Kristina Michelle Williams, Founder & CEO
Lovette Dobson, Registered Agent

Additional Contact Information

Principal Contacts
Ms. Kristina Michelle Williams, Founder & CEO
Customer Contacts
Lovette Dobson, Registered Agent
Fax numbers
Primary Fax: (775) 347-3566
Additional Email Addresses
Sales: Email this Business
Technical Support: Email this Business
Customer Service: Email this Business

Additional Information

Payment methods
Cash,Personal Check,Business Check,Money Order,MasterCard,Visa,American Express,Discover,Debit Card,Automatic Bank Withdrawal,Online,Venmo,EFT
Refund and Exchange Policy

Moving Services

Non Peak Pricing (November -March for Mon, Tues, Wed moves) Thursday, Friday, Saturday and Sundays will be an additional deposit of $50.00 to our deposit rate.

$175.00 deposit minimum to book our services. Estimates over 2,000 will require a 10% down of the estimate. 100% refund with a 5 days cancelation notice and no rescheduling fee during Non Peak Season 

A Cancelation Fee of no less than $125.00 will apply if canceled less then the 5 day advance notification. No Refund will be given for less then 72 hours notification.

Minimum rescheduling fee of $75.00 will apply if less than the 5 days notification is given. Rescheduling less then 72 hours before your move could be considered a cancellation if were unable to accommodate the new move date. It will depend solely on the availability of our schedule.

Peak Season (April-October for Mon, Tues, Wed moves) Thursday, Friday, Saturday and Sundays will be an additional deposit of $100.00 for our high requests days.
$250 deposit minimum to book. Estimates over 2,000 will require 15.0% of the estimate. 100 % refund and no rescheduling fee will be applied as long as there is at least 10 days advance notification.

A minimum of $200.00 will apply if less then 10 days notification is given and an additional $50.00 will apply for our Thursday-Sunday moves. During Peak Season any cancelation under 5 days will be non refundable.

Minimum rescheduling fee of $125.00 will apply if less than the 10 days notification is given. Rescheduling less then 5 days before your move does not guarantee our services and could be considered a cancellation if were unable to accommodate the new move date. It will depend solely on the availability of our schedule.

Cleaning

Deposits will be a minimum of $25.00 for Residential customers and $75.00 for Commercial accounts.  If more then one location needs service and additional fee could apply.  All Cleaning services will have 48 hours to cancel with a full refund and no rescheduling fee.  Any cancelation under 48hrs will forfeit the deposit if its not rescheduled within a 72 hour period. If it is a Holiday period or a weekend job there is no guarantee we will be able to reschedule in that time frame and could result in a cancelation.

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