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Business Profile

New Auto Parts

AutoZone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for AutoZone's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AutoZone has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • AutoZone

      1550 S Virginia St Reno, NV 89502-2808

    • AutoZone

      2416 Oddie Blvd Reno, NV 89512-2139

    • AutoZone

      370 Lemmon Dr Reno, NV 89506-6747

    • AutoZone

      1210 Chisholm Trl Fernley, NV 89408-8928

    • AutoZone

      1300 Mountain City Hwy Elko, NV 89801-2736

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got auto zone rewards and it says to buy something 5 times get $20 I bought something 4 times and it showing I haven't bought 1 thing and didn't get my 5 visits yet. I want it fixed or I want my $20 mailed to me as a check .. And a new card sent to me since you guys says my account ain't complete

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve been a loyal customer for many years but was very disappointed in my last purchase. I purchased some breaks at the AutoZone on Lemon Drive, Reno. Took to my mechanic and as I drive the breaks are making a squeaking noise. Called the store and spoke to Mike, May 1st at 9:30am. He was extremely rude. I spent $200 for service plus the defective brakes. He told me to go back to bring back the defective breaks. What about the money spent with my mechanic? I am disgusted with your customer service . I will tell me family and friends about this horrible experience and none of us will ever return to any of your stores.

      Customer Answer

      Date: 05/02/2024

      I clearly said it was the Autozone on Lemon Drive, Reno/NV. I also stated the time the I called and who I spoke to (Mike). There’s not much clearer I can get. I bought it less than a month ago and don’t have the receipt but through my phone number, ********** they can find out I just purchased brakes for my 2014 Kia Soul. Let me know if you need anything else 

    AutoZone is NOT a BBB Accredited Business.

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