We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Bill Pearce Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for Bill Pearce Motors's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bill Pearce Motors has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered an optional protective film when we bought our car in 11/17. We were told that we wouldn't be charged for it until it was installed. We ultimately cancelled the order on 2/27/18 and asked that the $1785 be deducted from our loan balance. Fatima in their Finance dept and our salesman Jerry Juskiw said that we would be reimbursed after paying off the loan which we did in November 2022.
      Before the loan was paid in full, we contacted Matt M*** in 9/22 to confirm that we would be reimbursed by the end of the year, and he said that he had no record of this agreement, and that it was too late to ask for a refund. We've repeatedly asked for a copy of a work order with our signature authorizing the work, and they've only sent us the vendor's invoice with an installation date of 12/1/17. We have proof that we were in San Francisco on that date, and not in Reno between 11/11/17 and 12/22/17.
      We also have an inspection made at BMW San Francisco by AW Collision on 9/30/22 confirming that there is no protective film on the car.
      After filing a dealership complaint with BMW Customer Relations, Nadeem A***** in BMW Reno's Finance dept called us on 1/22/23 to follow up. We forwarded the email dated 2/27/18 addressed to him and our salesman asking that the protective film order be cancelled to which he never responded.
      Matt Meyer explained the procedure for deducting the amount for a cancelled order that was clearly not followed by the salesperson or the Finance Dept, but that it was "too late" to do anything about. Telling us that we would be reimbursed after the loan was fully paid was fraudulent.
      Although the car was purchased in 2017, we were told that we would be reimbursed in 2022 which is why we waited, in good faith, until last November to follow up on their guarantee to refund us the $1785 for the protective film that was never installed.
      Please let us know if you need any additional information.
      Thank you, **** and ******* *****

    • Initial Complaint

      Date:10/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 8th I purchased a certified pre-owned used car from this dealership. In the contract I purchased an add on of one more year extension to the certified pre-owned warranty for $2100. On August 15, 2022 I traded that vehicle in on a brand new truck. The next business day I went to the the dealer with my contract and filled out the paperwork for a refund on the extra year of warranty. As of todays date I have yet to receive my refund or phone calls, emails from the dealership. I was originally speaking with Eric in finance and has since been trying to contact Nadeem Akhtar with no success. There is no language in my contract that says this add on was non refundable. I still have all documentation from the sale if this car if needed.

    Bill Pearce Motors is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.