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Business Profile

Orthopedic Surgeon

Spine Nevada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

This profile includes complaints for Spine Nevada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spine Nevada has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get a copy of my medical records from Spint Nevada and have called them on multiple occasions and they have ignored my requests. I have to submit the medical recorders to the Veterans Administration so I can get my claim moved forward and the VA has asked me to try and get them.

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was referred to SWIFT Institute (formerly Spine Nevada) by urgent care after X-rays at urgent care confirmed a broken foot. I visited SWIFT 8 days later on Monday 8/19/24. I received x-rays again. The PA-C confirmed that my foot was broken and I needed a boot. The MA then came and told me that due to an issue with the insurance authorization, they would need to send an authorization request for the boot. They said they could give me another temporary splint or size me for a boot and send me to buy one at CVS. I opted for the splint because I'm not going to spend money out of pocket when I'm already paying a lot for insurance to take care of it. By Friday 8/23/24 I had still not heard back about the auth. I called SWIFT and they told me it was still pending. I called my insurance and they told me they had never received an auth at all. I called back SWIFT and they confirmed that they had not in fact submitted an auth correctly. I was assured that I would be contacted on Monday 8/26/24 for an update. I did not receive another phone call until Thursday 8/29/24 in which I was informed that they actually never needed an authorization at all to give me a boot. I went an extra week and a half without the appropriate care I needed because of this negligence. If I hadn't called and advocated for myself I doubt anybody would have noticed.

    • Initial Complaint

      Date:10/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Deccenber of 2022 I received a letter from Spine Nevada informing me that they would no longer be able to treat me as a patient DUE TO ABUSIVE BEHAVIOR TOWARD STAFF. I immediately called them to ask for clarification. They would not give me any more than what the letter stated. This started a series of calls from me. I was transferred to a different person every time I called. Of course I wanted to appeal and they would not give me the opportunity to do so. I finally gave up because I was getting nowhere.

      I am asking you for help finding out to whom I was abusive and how I was abusive. That's all I want. I have no intention of EVER going back to that place. I just want to know the facts regarding my dismissal. They consistently refused to give me any facts. I would appreciate any help from you.

    • Initial Complaint

      Date:11/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Physical Therapy from 4/4/2022 to 7/25/2022. I had met my Out of Pocket in April 2022, however I made mt $50 copays not knowing. Dates of service 4/21, 4/28, 5/2, 5/5, 5/12, and 5/16. I was told I would get the money back when I was done. Per my insurance it's a breach of contract to hold monies for future dates of service. I let Jen and Michelle know that. On October 7th I was told the refund was $400 and change, I told them that was in correct it should be $350. Thought they were sending a check, that didn't happen. Finally got a call back from Jen on 10/25. She stated she never got my other messages that I left. Reluctantly she said she would refund $300 because my insurance did not pay for a service on 6/23/2022 that they would have to rebill. I again told her it's a breach of contract to hold monies for future dates and also she can see that I'm 100% covered for the year. She agreed to send the $350, well I got the check and it was $300. I called and left a message for her on Sunday October 30. As of now she has not replied. These monies should have been refunded when they received the check from my insurance. I have not cashed the check.

    Spine Nevada is NOT a BBB Accredited Business.

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