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Business Profile

Pawnbroker

Metro Pawn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for Metro Pawn's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metro Pawn has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got sick due to a unexpected illness.i put my wedding ring in Metro Pawn because we needed cash to pay bills and buy food.I paid on my ring 195.00 per month
      When I went to pay on it the 5th time.they told me due to a ticket mess up they gave my wedding ring to someone else. I've been married for 57 years I'm very sick over my loss.it was supposed to be passed down to my children.

    • Initial Complaint

      Date:05/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had included a 14k white gold pendant with my necklace to keep the pendant and chain together, and had recently lost my father so I wasn't able to get in to pickup my chain ,and the store rep ,Matthew I contacted back about had told that they threw the pendant away, and continued to argue with me about it being real or not, Connie at the Grove street location had loaned on the item ,paired together because it has tested as white gold , as noted on previous loans, and I was told my $600 pendant was just thrown away , because obviously his ability to test the gold and jewelry wasn't correct , please contact me back as I should have got my pendant back even if l lost the loan as it wasn't Included on the loan slip and I was told it wouldn't matter, and no I wasn't offered for the chain to be put back on loan, and also Connie at the Grove location was aware and tested the pendant as white gold, as well as black diamonds in the eyes

    Metro Pawn is NOT a BBB Accredited Business.

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