Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property Management. Is refusing to provide a final bill and or itemized statement or receipt to where my deposit is going. They sent me a “Estimate” bill 30 days after I moved out and I was told multiple times they where putting together my final bill and would get it to me. The estimate bill is saying I owe additional $1500 but again says estimate. I have a voicemail and emails showing I have requested this information multiple times and they have not provided it. I also am being denied new places to rent and I am displaced with two small children because they are telling other property manengments that I apply for that I owe a bill and I am denied. I want a final bill and receipt showing why I owe additionally plus my whole deposit. I was fully paid for the full dates I lived their. The owner of the company refuses to get on the phone with me to speak about the issue. As well as return a email.

  Business Response

  Date: 09/14/2022

  Hello, 

  
  

  Thank you for giving us the opportunity to respond to this complaint. 

  
  

  As required by Nevada law, we did send estimated move-out charges to the tenant within 30 days of their move out. When we send this, we strive to be as accurate as possible with our estimates, but cannot know for sure the exact cost of repairs/damages until contractors have sent final bills. Once final bills have been issued we send the final ledger and refund/charge the tenant's account. We did attempt to explain this to the tenant.

  
  

  Unfortunately, as many people are aware, we saw an increased demand for contractors during covid and a decline in supplies. This has slowed the process more than we would prefer and caused delay in the receiving of the final invoices. 

  
  

  In this specific case, we were also hoping that cleaning the carpet would suffice to flip the unit. However the condition of the carpet was such that we ended up needing a full carpet replacement due to damage. This caused further delays as we had to get approval from the owner, bid and then schedule with the contractor. 

  
  

  We do our best to close out move-outs in an efficient measure as we realize the inconvenience that this can cause our tenants. In this case, both contractor delays and the condition of the property kept us from being as quick as we would like to be. As always, we strive to improve our systems and processes so that we can better serve our owners and tenants. 

  
  

  Thank you and have a blessed day. 

  
  

  Customer Answer

  Date: 09/14/2022

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ******* *********