We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Range Hoods

The Range Hood Store
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Angelica R

    Date: 06/08/2024

    I bought a filter for a range hood and it is not the filter I needed, I wanted to change it for the one that costs the same. But the store told me that the return policy does not accept that product back, when their return policy says the opposite. This does not align with your refund policy and it is misleading when the description includes a return policy clause and the return policy contradicts the post. The clause is not in the return policy. This is a way to deceive consumers in order to sell, since no one is going to buy something that cannot be returned.

  • Veronica C

    Date: 10/17/2023

    Veronica C

    Date: 10/17/2023

    We ordered refrigerator and a dishwasher from the Range Hood Store the beginning of September. It was delivered and we had our contractor install it the same day it came in. We saw the reviews online on the website and thought we were ordering a good product. Came to find out that IF YOU LEAVE A BAD REVIEW, THEY WILL REMOVE IT. This is why all of their reviews are good. The ice maker has not worked since day one and two of the handles that we ordered don't stay on. I started calling and emailing the day after installation. No one picks up the phone and if you ask them to call you back, they will not. After being on hold for about 30 minutes you will get a message to email them at contact at therangehoodstore.com. After about a week of calling and emailing I finally had a response to send them a picture of the problem. How do you send them a picture of the ice maker not making ice? Or how do you send a picture of the handles not staying on? I did what they asked and they send me a general email giving me instructions on how to troubleshoot it. Still did not work.I finally got someone to call me back and she was able to send new door handles. But the ice maker situation has still not been resolved and we are in the middle of October. The part was back ordered. I just received it and they had ***** come out and replace it. It's still not working. They told me they will not return it, they don't take returns just an exchange. This is where it gets good....she said I HAD TO ******************, DRIVE IT TO FED EX AND SHIP IT BACK TO THEM. SERIOUSLY!!!! They have HORRIBLE customer service!!! They will be polite and help when you're placing your order but don't call with a complaint. The refrigerator was $4000! That's not cheap! I just want a working fridge.

    The Range Hood Store

    Date: 01/15/2024

    Hello Veronica! Thank you for taking the time to reach out to us. We are sorry to hear that this has been your experience with your ZLINE products. Looking into your case further, it looks as if we submitted you for a full refund on your kitchen suite. If there is anything we can do to assist further, please do not hesitate to reach out. Thank you!

  • Adriaan B

    Date: 06/19/2023

    Adriaan B

    Date: 06/19/2023

    I ordered a range hood from the website. I was looking for a white range hood. After finding something online I order the range hood expecting it to be like the one online. But I received a range hood that is half white and have stainless steel. Doesn't look like the one online. I requested a return so I can order one that is 100% white, but now they want me to pay to return a order.

    The Range Hood Store

    Date: 01/30/2024

    Hello Adriaan! Thank you for taking the time to reach out to us. We are sorry to hear that this has been your experience with your range hood. We understand the confusion and highly recommend reading through the specifications on the product, where it states "Stainless Steel with White Matte Shell" as the finish. As return fees are decided by the manufacturer, unfortunately we are unable to waive those fees. If there is anything we can do to assist you, please do not hesitate to reach out to us. Thank you!

The Range Hood Store is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.