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Business Profile

Specialists

Urology Nevada

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Urology Nevada's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Urology Nevada has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Urology Nevada

      1500 E 2nd St STE 300 Reno, NV 89502-1198

    • Urology Nevada

      699 Sierra Rose Dr STE A Reno, NV 89511-2069

    • Urology Nevada

      10745 Double R Blvd Reno, NV 89521-8979

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jan/Feb 2023 I had an appointment with PA Roxanne at Urology Nevada, I brought in results of an abdominal CT scan that I had done just days prior that had been ordered by my primary care doctor which showed the size of the kidney stones I had. Roxanne stated she was going to order another CT scan. When I questioned this, she stated that she was ordering one that would be more detailed and be able to get a more accurate size of the kidney stones. So I went back to Reno Diagnostic to get another CT scan thinking this one was going to be different and more detailed than the previous one.  After paying $225, and after the test was over one of the radiologist came from the back room questioning me. Asking me "wasn't I just there a few days ago having the same test done?". I told him yes, but they had wanted a more detailed image of the kidney stones. This is when he informed me I just had the EXACT SAME CT scan that I had a few days earlier. The radiologist stated that unfortunately this happens somewhat frequently. That medical staff doesn't have enough training and understanding of the various CT scans they order. So they give classes to try to help and assist with this. I tried for months to contact the office manager, Sabrina P****. I received no replies so I went into the office to speak to her directly in March 2023. She stated she would speak with Dr H*** and get back to me. Ive still heard nothing back from her. I know this was an honest mistake on their part. But I don't feel I should be personally responsible to pay for their staff's mistake. I feel they should reimburse me the $225 I had to pay for the unnecessary duplicate CT scan. 

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