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Business Profile

Tree Services

Ohana Tree Bros, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • McKenzie L

    Date: 05/07/2025

    CUSTOMER BEWARE: The absolute WORST service we have ever received. After sending a crew of two at a premium hourly rate, the owners never showed up to manage their employees who spent most of the time on their phones, talking or "fixing" equipment. We had to text them directly to get back to work at which time we were assured that they would be discounting the hourly price.The real issue began when we received the bill. We were sent an invoice that included an unusually high credit card service fee of $30. We paid this within 24 hours. We then received a second bill several days later while on vacation that was marked as "overdue" (even though we had not previously received it) with another credit card service fee of $40 and inaccurate charges based on our conversation. Upon reviewing it with the owner ******, she agreed to remove $300 from the bill but never sent an updated invoice to pay. The other owner **** called us today to berate and demand payment immediately, using foul language and threats of collections at which time we explained we still had not received the updated bill, nor had we ever been given a contract or estimate to being with. When we told hime we'd be sharing our experience, he told us he "didn't care about reviews and that they didn't matter".We have never received this type of treatment or harassment from a company and hope our experience can send other customers elsewhere.

Ohana Tree Bros, LLC is NOT a BBB Accredited Business.

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