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Business Profile

Water Purification Equipment

WaterChef

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Purification Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a whole house water filtration system from WaterChef for my new home. Product was professionally installed by a licensed plumber as per instructions. Product leaked and caused damage to garage floor and support structure. Contacted WaterChef immediately and was sent a replacement part. Had replacement part professionally installed by a licensed plumber, product still leaked. Contacted WaterChef again, and was advised to seek out a different filter cap from another vendor? Replied that I would not do that and for them to fix my issue. WaterChef sent a new filter yet that did not resolve the leak. Contacted WaterChef and informed them of ongoing problems and lack of support and requested full refund of defective product. Was told a refund would be issued to me via regular mail for amount of purchase $1,600.00. Refund was not received contacted WaterChef again to obtain refund status, was told an inquiry will be made. To date I have not received a status update, let alone a refund. The only resolution I am willing to accept is a full refund the whole house filtration system, PLUS two installation cost of $1,000.00 for a total of $2,600.00.All electronic communications between myself and various WaterChef representatives are available along with itemized invoices from WaterChef and ******** Heating and Plumbing.

WaterChef is NOT a BBB Accredited Business.

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