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Business Profile

Baths

Ice Tub

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting the run around from Ice Tub for almost two months after I requested a refund from them. I ordered a product from them for $129. I then returned the unopened/unused product to them asking for a refund. I sent them a picture of the unopened/unused product like they asked. I went to UPS and paid my own money to send the unopened/unused product back to Ice Tub based on the address the gave me at ** ******* **. Sparks, NV 89441. I then reached out to “Honesty” at Ice Tub via email to see if they received the unopened/unused package I sent them. This is where I started to get the run around from Ice Tub. I was told on multiple occasions that they would follow up with me. That did not happen. Any communication with Ice Tub was instigated by me. I was told on multiple occasions that they would get back to me after they checked in with fulfillment. I was even told that I would get a response within 24-48 hours before the new year. It did not happen (another unfulfilled promise). This week I checked in again and the process started all over again. I was asked for the same information I had been asked for when I first started this refund process almost two months ago. I replied to their last request for information asking for a phone call and never got a response. Please help me. If I had more characters to use on this complaint, I would send you the entire email chain with Ice Tub. I have added screen shots of the emails to this complaint. That would clearly support my complaint and need to get refunded.

Ice Tub is NOT a BBB Accredited Business.

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