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Business Profile

Heating and Air Conditioning

Reno Heating & Air, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Reno Heating & Air, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Reno Heating & Air, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Air conditioning installed last fall is not functioning. It has never been used. The company does not respond to phone calls or emails.

    • Initial Complaint

      Date:12/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have a 2 yr maintenance contract for furnace, fireplace and A/C which expires next month. In mid November they did furnace check but asked to reschedule fireplace check since they had a lot of no heat calls which they wanted to prioritize. I agreed but they never called to reschedule. I called them after Thanksgiving and scheduled appt. for 12/13 at 10am. No one came so at 11am I left message on their answering machine. No response from them so called on 12/15 and left another message. Again, no response so left third message on 12/19. Still no response.

    • Initial Complaint

      Date:07/12/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This issue is resulting from the improper installation of an HVAC system at my residence several years ago - to which RH&A denies. I have repeatedly spoke with technicians about the problem over the past 4 years, and work was scheduled by RH&A to remedy the issue in May-June, 2023.

      On June 21, 2023, I checked my email and found an invoice from RH&A dated 6/16/23. The following day, I received a phone call from Katy T******, Owner and General Manager of RH&A, asking if I had received her invoice. I responded that I had received the invoice, but that the invoice only listed a total cost ($1,805.20) with a vague description of the service provided, and that I was a bit surprised as it was higher than I expected, and that I also did not receive an estimate prior to the job (assuming that they were covering costs due to improper installation of exterior HVAC unit). I asked her for an itemized invoice, and she said that she would send it to me. The following day, I had not received it, and I emailed her to request it again, as well as noting that I was disappointed that the issue was a result of improper installation. Katy responded defensively, and stated that the issue was my fault. I again requested an itemized invoice, to which she did not respond. On 7/7/23, I emailed the office again to request an itemized invoice - no response. On 7/12, I called Katy and requested an itemized invoice again. She responded that she needed about 15 minutes to send it. An hour later, I still had not received it, so I emailed her - no response. Over two hours later, still no response, and I emailed the office again - no response.

      I feel that the issue is deceptive business practice by making me feel as though the work would be at least somewhat covered as a result of improper installation, but also by not providing an estimate, not providing a detailed invoice (i.e. labor rate, materials rate, etc.), as well as not responding to repeated requests (6) for an itemized invoice.

    Reno Heating & Air, Inc. is NOT a BBB Accredited Business.

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