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Business Profile

Pet Grooming

On Command, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Grooming.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Christine P

    Date: 06/05/2024

    Ive been taking my dog to On Command in ****** for a couple of years. I used a lot of their services and was a faithful customer until the owner taken money from my checking account and will not return a refund. The owner!! A total disrespectful jerk!! Heres the issue, I took my small dog 25lbs in to get groomed. The employee charged my account $222, that was an error. The error had already gone through when she ran the actual amount of $112 therefore, my bank account was charged a total of $334 for a $112 groom. The employee who ran my card said to call them and they will take care of the $222. The owner credit my On Command account, I didnt want that, I wanted my money back in my bank account. He called left a message stating I refunded your bank account $112 everything is good now NOT! Instead of refunding the actual error of $222 he refunds $112 leaving a balance of $110. Heres the math $222 + $112 = $334 He refunded $112, I paid $112 for grooming. I emailed the owner several times with no response back. I asked him to bring in the employee who did transaction, he doesnt. Well, since I wasnt getting anywhere with the owner over email, I decided to visit him. Heres what happen. I go in reminding him of his error and he owed me $110. Before I could even finish, the owner tore into me saying you are not getting anything back from me. He was so rude we ended in a heated argument in front of his employees. He used the * bomb told me to shove up my several times, as well as flipping his middle finger at me telling to me to get out. This man was the most rude irresponsible unprofessional ***** I ever come across. My mistake was not going to my bank and have them do a reverse charge. But! The principal behind this, is something Ive never experienced from a so called business man. Very rude!! He owes the employees an apology for his actions. If he can do this to me, h*** do it to you.

  • Rene D

    Date: 08/14/2023

    They had all their pals do false reviews, that place quotes you a price and when you go in **** it up ***** total rip off and frauds

On Command, LLC is NOT a BBB Accredited Business.

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