We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Interstate Motor Group LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 30 I was contacted by interstate motor group about an available 2006 ***** Odyssey that was for sale for $2900. I was contacted by text message as well as email stating that the vehicle was available so I scheduled an interview to come in and talk about the car.. when I got there they called around to locate the vehicle to bring it for me to see and I was told that the vehicle needed work done, but they hadnt even better car that was the same style and model and it was leather seats and it was a little bit more expensive. I think he said 3500.. He said also that it only needed a battery and and a new seat in the front everything he stated was small fixes . I filled out the application along with my baby fathers work information in order to process the application. On may 1 they called me saying they had a better vehicle for me because the bank would not finance the high mileage car because it was risky. They said they had a vehicle that they could finance in-house that was even better than the vehicle they offer me before now this is after I gave them a $400 deposit for the ***** Odyssey that was supposed to replace the original ***** Odyssey that I came there about.. on May 2 there was no response on May 5. There was no response or update about when the vehicle will be ready.. on May 7. I asked again and they asked me to switch my vehicle insurance information over to the vehicle they had promised me. The whole time they played the single Mother sympathy card saying theyre trying to look out for my best interest.. I didnt hear from them anymore that Friday they said they will contact me in 25 minutes and they were waiting for the **** Bait and switch . Still no vehilcle 2 weeks later they have my money and my title and my car on tje street has been uninsured for days . Now they canceled deal 5/14/2025z

    Customer Answer

    Date: 05/15/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
      I spoke to interstate motor group which is located upstate and they said that they are a different company from the interstate motor group and I am trying to file a complaint against down in *************. The interstate motor group I am talking about is located at *********************, **

    Sincerely,

    ****** ******



     


  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 12, 2022, I requested a $500 deposit to be placed on a Toyota Sienna with the manager **** however a $1000 was taken out instead. Unfortunately I am not in the market to go forward with a transaction with the above company and requested a full refund on May 7th. The company dragged their feet and only refunded $500 on June 13th. I had been in contact with the manager **** who stated their account person is looking into. It is already July 28 and excuses of their end that ********** is holding up the rest of the refund. I really do not understand why a bank would take so long to process a refund. I had provided screen shots of my bank statements reflecting the partial refund to the their company and also attached to this complaint for review. Thank you for your attention.

    Customer Answer

    Date: 08/12/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** ***



     

Interstate Motor Group LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.