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Business Profile

Bar

Waterworks Pub

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My pending charge for waterworks pub where I went for a drink cleared and approved. It went from $9.72 with my tip written in as cash because I had paid cash. They charged my card for $10.72 which leads to a result complaint that they charged a $1.00 tip for themselves to my card while also collecting a cash tip.

  • Initial Complaint

    Date:10/10/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A hit and run was done to my car in the parking lot of this business late Friday night. I had filled a police report and had several witnesses in the lot. The employees of this pub refused to release video footage and gave me a non existent number of the business manager. I am not happy.

    Business Response

    Date: 10/24/2022

    To all concerned parties; Thank you for reaching out about the incident concerning a customer of ours **** *****. **** had reached out me on ******** ********* on October 5, 2022 and was responded to in a timely fashion. Screen shot of this is below. As to the details specified, the parking lot **** is referring to is City Parking Lot #2 and is not owned by Waterworks Pub. We do not have a parking lot, we do however have Cameras on the exterior of our building that cover parts of the city lot. It is our policy to only give footage to neutral 3 rd parties, such as the Policy Departments, District Attorney’s Office, Insurance Companies, Courts, etc. and to not give footage to anyone directly involved with an incident, especially if the footage could include any identifying information of any persons or persons property. If you have any questions, please let me know, and please create a BBB account for this business with the information below. 

Waterworks Pub is NOT a BBB Accredited Business.

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