Reviews

Review Details

• Review fromBennett S

  Date: 07/18/2025

  1 star
  CDTA appears to be an unreliable company lacking any accountability. There is a lack of interest in resolves problems for customers. Recently, my mother left at an medical appointment outside a building waiting for a return ride. There was a heat advisement concerning to temperature which was over 88 degrees. My mother being over 90 years of age was left there and had no oxygen left in her tank. She was suppose to be picked up at 430pm and was told maybe that they would be there at 6pm. Her assistant called at least five times and despatch hung up on her. The company argued that they tried to reach her at her home number, which makes little sense because she was on a medical trip. I was told that their vehicle broke down. I called to make a complaint and have a return call. I have called four times and have not received a return call. There is a lack of professionalism, in correcting issues for clients and the elderly. I will make further complaints, so this doesn't happen to other elderly clients. This is unexceptable and I hope that people don't become heat casualties due to high temperatures. Supervision is very much lacking.

• Review fromJamie A

  Date: 10/01/2024

  1 star
  Some of your drivers from CDTA Star don’t even listen nor follow directions when you give them verbally. On the morning of 10/1/24, I had a driver who took a wrong turn in order to drop me off at my workplace. He tried to defend himself by saying that was the turn that I told him to take, which was not true at all.

• Review fromConcerned P

  Date: 01/26/2024

  1 star

  Concerned P

  Date: 01/26/2024

  Bus 87 driver Sean does not stop at the designated bus stops and falsely identified himself as a Supervisor.

  CDTA

  Date: 01/29/2024

  CDTA Customer,
  Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your recent interaction with CDTA. Our team is dedicated to providing exceptional service to all our customers, and we regret that we fell short of your expectations on this occasion.
  Please be assured that we take your feedback seriously, and we will thoroughly investigate the matter, including speaking with the driver involved. Our goal is to address any issues promptly and ensure that similar situations do not occur in the future.
  At CDTA, we are committed to delivering the highest standards of customer service excellence, and your feedback helps us in our continuous efforts to improve. We value your business and appreciate the opportunity to address your concerns.
  If you have any further questions or would like to provide additional details about your experience, please feel free to contact us directly at ###-###-####.
  Thank you for your understanding and patience as we work to resolve this matter.
  Sincerely,
  Brian * G****

• Review fromLi A

  Date: 11/11/2023

  1 star
  This service not dependable as pick ups are late and also the returns. I admire the Star buses but the vans are the dirtiest ever for dirt and garbage. I wish the large CDTA bus would take the place of the Star bus as they are more dependable and caring. Yankee trails small bus would also be another option for courteous service and cleanliness

• Review fromCatherine G

  Date: 09/05/2023

  1 star
  Filthiest public transportation! Urinated seats, garbage and sticky stuff on floors. The rudest drivers ever!