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Business Profile

Employee Benefit Plans

Preferred Group Plans Inc

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Customer Service Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the past year, Preferred Group has been missing, overlooking or simply not returning the Flex Spending reimbursement requests. In some cases, it has been two months. I have reached out to the company and now my employer several times. I submitted a reimbursement on 2/16/25 and it is now 3/16/25 with out reimbursement.

    Business Response

    Date: 03/21/2025

    Unfortunately, I am unable to attach the statement for ****** *****. However, all funds had been paid out, up to the amount that was allocated for this plan. As our services rely on either the USPS mail to receive and distribute checks, we have also noted that within the last year the USPS has had horrendous delays to and from our facilities. We do offer other methods of both filing claims and for receiving payments via direct deposit. I suggest that in the future that these other methods of filing be used as well as signing up for the debit card which allows for direct access to your allocated funds. Our recommendation is to call us if there still seem to be funds that are missing. This would indicate that a mailed check has been lost in the mail. If there are any other items that we can help you with, please let us know.

    Customer Answer

    Date: 03/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** and am aware that after filing this and speaking with our HR department, that a check was fulfilled and mailed.  It was reportedly mailed the same date as I spoke to HR.  However, I will caution you that some fulfillments were a month or more overdue.   I have made my company and union aware of the concerns and long overdue responses.  

    Regards,

    ****** *****

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