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Business Profile

Family Entertainment

Trans World Entertainment Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Entertainment.

Complaints

This profile includes complaints for Trans World Entertainment Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trans World Entertainment Corporation has 228 locations, listed below.

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    Customer Complaints Summary

    • 73 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a membership with their VIP program. I tried it for a month, then canceled it around the end of June. Somehow my membership was re-instated without my permission because I distinctly remember canceling it. This time around, I am keeping the email that says I canceled in case it happens again.

      Business Response

      Date: 08/25/2022

      We already replied on 8/17/2022.

       

      At the time of the purchase a customer paying with a credit card is offered our membership program.  There is a pamphlet for our membership program which explains the program at the time of purchase.  There is a phone number with in the pamphlet and information that allows the customer to cancel.

       

      Our team was able to find the membership for the customer.  The customer enrolled on May 7th, 2022.  The membership was cancelled on August 9th and refunded on August 120th, 2022.

       

      Thank you for allowing us to respond to this complaint.

       

    • Initial Complaint

      Date:07/12/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was signed up for a recurring membership without my knowledge or consent. I have been charged once a month over a period of 6 months for this membership and only just realized that I was being charged. The employee who signed me up for the membership only announced it as a “free” one time discount and even stated that I would not be charged.

      Business Response

      Date: 07/26/2022

      At
      the time of purchase customer paying with a credit card are offered our
      membership program.  There is a pamphlet
      for our membership program which explains all the terms and conditions of the
      program.  The customer is given this
      pamphlet at the time of purchased.  There
      is a phone number within the pamphlet that allows them to cancel via
      phone.  The
      membership # ******** for **** *****, was signed up for in one of our
      stores on January 10th, 2022.  The
      membership is now cancelled, cancellation completed on July 11th, 2022.  The member will be refunded in full, $11.99 and should be reflected in the members next few billing cycles; cancellation #
      **********.

      Customer Answer

      Date: 07/26/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** *****








    Trans World Entertainment Corporation is NOT a BBB Accredited Business.

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