Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will accept after check is sent out 
  
  Regards, 
  
  ******** *****
  F: ************

  

  Business Response

  Date: 11/08/2024

  Dear Ms. ****,Thank you for bringing this
  matter to our attention. We apologize for any misunderstanding regarding
  ******* pay rate and appreciate the opportunity to address and resolve this
  issue. After reviewing the situation,
  we confirmed that the correct pay rate for ******* services should indeed be
  $23 per hour. We are pleased to inform you that a check is being issued today
  to reconcile the payment discrepancy. This payment will reflect the appropriate
  rate and ensure that Sarah receives the full amount due. We are committed to supporting
  our consumers and their caregivers and continuously strive to improve our
  processes to avoid any future discrepancies. Should you have any further
  questions or need additional assistance, please don’t hesitate to reach out to
  us directly at ************ or email ********************** Thank you for your patience,
  and we appreciate the opportunity to resolve this matter to your satisfaction. 

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This staffing company is extremely slow and unhelpful. 25 individuals from their portal were unable to make it through their own staffing situation. Only three people have made it through the hiring system and the last one has been waiting for more than 48 hours to get just a letter of employment to be able to get in my building. It's ridiculous at the hiring process takes almost 3 weeks. They don't pay the people on time.

  

  Business Response

  Date: 06/11/2024

  Dear BBB/ ***** ******,Thank you for bringing this matter to our attention. We value all feedback
  as it helps us improve our services. We would like to address the concerns
  raised in the complaint. Firstly, it is important to clarify that Consumer Directed Choices (CDChoices) is not a staffing agency.
  We provide a portal for our consumers to connect with potential caregivers; however, we do not vet or manage these individuals directly. As a
  Fiscal Intermediary operates under the Consumer Directed Personal Assistance
  (CDPA) model, our role is to facilitate connections, but the hiring process and
  follow-up are managed by the consumers themselves, as the consumers are the
  employers under this CDPA self-direction model. Regarding the specific concerns: - Vetting
  and Hiring Process: The individuals you are
  trying to hire must complete all required paperwork and attend scheduled
  health assessments. We understand the frustration when candidates do not
  show up or fail to complete necessary steps. We encourage consumers to
  select reliable candidates and ensure they are aware of the requirements
  and commitments involved. - Health
  Assessments: We schedule and pay for health assessments to
  facilitate the hiring process. However, we cannot control if a candidate
  fails to attend their appointment. We advise consumers to communicate the
  importance of these appointments to their potential hires. - Timeliness
  of Payments: We have not withheld any pay from your employees. We
  ensure that all payments are made on time once the necessary paperwork and
  processes are completed. If there are specific instances where you believe
  there has been a delay, please provide details so we can investigate and
  resolve any issues. - Employment
  Documentation: The standard processing time for employment
  documentation can vary based on the completeness and accuracy of the
  submitted information. We strive to process all documentation as quickly
  as possible and within our standard operating timelines. We apologize if
  there was a delay beyond our usual processing time in this instance. We are committed to providing the best possible service and support. If you
  have any further questions or need assistance, please do not hesitate to
  contact us directly. We are here to help ensure a smooth and efficient process. Thank you for your understanding and cooperation. Best Regards, Consumer Directed Choices, Inc.