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Business Profile

Network Computers

Northeast Information Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Northeast IS steered our business to an *** system which they claim they are the only providers in the area for (later found out that was untrue) The system works most of the time but every few months it will go down and you will not be able to accept calls as a business They blamed ******** or ******* every time. ******** and ******* blamed North East IS We receive service invoices from both sides and the problems are never fixed When I decided we have had enough ,they held our admin password to themselves so nobody else can service the equipment we bought

    Business Response

    Date: 12/02/2022

    The requested hardware key has been provide to ***** ********* to facilitate their transfer to another *** vendor.  Northeast IS has provided high quality *** equipment and systems to many businesses and offers high quality & responsive service & support for these customers.  Mr. ***** requested that Northeast IS provide service for their *** system, was apprised of the charges and gave his approval.  Mr. ***** and ***** ********* subsequently has refused to pay Northeast IS for the services provided at his request.  Northeast IS values our relationship with all customers and has made every attempt to address Mr. ***** concerns, to no avail.  We are unable to continue to offer services to ***** ********* absent their ability or willingness to pay for services.  We have communicated this to Mr. ***** and encouraged him to seek another *** partner to provide service on his system.C. G. F**** President Northeast IS

Northeast Information Systems is NOT a BBB Accredited Business.

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