We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Carluex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After researching similar products online that all advertised to do the same thing, I decided to purchase this product from Carluex for several reasons but one was that I had the assurance that they advertised on their website "Easy 30 Day Returns" This product did not work for my situation and after many frustrating hours and no technical support form Carluex other than and artificial intelligence. After searching for a number to call, that does not exist that I can find. They only way to initiate a return according to their website is to send an email to "****************" I know the email address works and is correct because I did get one response from Julia on 9/13/24 that says, "Hi, sorry for bringing this kind of experience. Please provide your order number." after I responded with the order number, I have gotten no instrustction on how to copmlete a return and refund. I understand I would be respible for the return shipping cost but this experience has been very frustating and I feel like this company is an overseas scam at this point. I have also tried to reach out to them by ** and ********* on with messaging them on their social media platforms but have got no response there either.

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase of a wireless CarPlay Auto Adapter from CARLUEX on 6/4/24. Upon receipt, 6/11/24, I determined that this product was not compatible with my vehicle. I contacted them via email on 6/12 requesting an RMA to return the product. I was told I needed to video record product, accessories and box it came in.
    I sent that as requested. This was their response.
    Thank you for providing the video. However, we have noticed that the product displayed in the video is not our CARLUEX product.

    Additionally, if there is no product quality issue involved in the return and refund request, apart from deducting a $15 platform fee, we also require a $30 restocking fee. Therefore, we suggest considering gifting or reselling the product, as it would result in lesser losses. We appreciate your understanding and cooperation.

    Please feel free to contact us if you have any further questions.

    Best Regards,

    Julia I CARLUEX Support I Learn More
    Email: [email protected]

    Order summary
    CARLUEX AIR Wireless CarPlay/Android Auto Adapter × 1
    Single Car
    $169.00
    Subtotal
    $169.00
    Total
    $169.00 USD

    Their website states “NO HASSLE RETURN POLICY”. They still have not provided a return address. I also sent another video on 6/12 with ALL the outer packaging, shipping label, and again the box the product & accessories came in, proving I received what I ordered. I’ve had absolutely no response since. I have emailed 6 times! Nothing.
    I have the videos if you need to see them.
    Please help me recover the $169.00, less the $15 restocking fee.
    This is a fraudulent company!!!
    Sincerely,
    ***** **** ** ************

Carluex is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.