Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had them come to my house because we had a sewer pipe that was leaking outside . i had called several plumbers in the area but because of covid , there was no one who was able to come due to the pandemic. this was in november of 2021. the total cost of excavating and replacing the pipe came to about $20,000. which i found out later from other plumbers was very high. i even said that when i contacted them but i was told that was due to the fact that they had to get an excavator . in order to pay for this, we had to take out a loan of $20k to pay for it, through roto rooter of course, because we couldnt get the money any other way. we were told that the sidewalk and the road in front of the house would have to be ripped up and that they would put the sidewalk back together but greg the manager said "it wouldnt be the same as it was before they tore it up" i then said im assuming it will be safe and usable and he said "yes".
  so they came out ripped iup the walk etc and replaced the pipe, which took several days. after about 4 days, i was on my way to take my daughter to the dr, she had covid, i met the guy who was working on it as i was walking up the road to my car, i wasnt able to see the completed work because i had to get to the dr .and wAS in a hurry. he said he took pictures pf the completed work, it should be ok ect and didnt give me a proper reciept, just a postit note with some details, i said i need a proper receipt, he said they would mail it .
  ok so i got home after the appointment, and the sidewalk was in a terrible state, slabs of concrete broken all over the place, gaps in the pavement big enough that several people since have gotten hurt, they dug up a spot on the road just off the curb in front of the house, tarred it over, left the dirt all over the sidewalk, creadint a huge mud pile, and a sink hole in the road, which the city inspector has been notified about, he has also spoken to them about it, he told me that roto rooter has to fix it or th

  Business Response

  Date: 09/20/2022

  We did the job as requested, have pictures of completed job as well as sign offs from the city of the proper work being done.  Before the job was even completed, Mrs. ***** tried stopping payment on the work.  Since doing the job she has tried several different ways to get money back from us,  As proven to the town as well as my lawyer, he claims are unjust.  We will now be trying to go back to court to settle this matter.