We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Burns Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Burns Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Burns Management, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved to Iroquois village apartment owned by Burns Management on December 7th. The noise and vibrations from the garage door located directly beneath my bedroom have become a serious disturbance. For instance, on December 12th at 12:30am and December 14th at 2:30 a.m., the sound and vibrations of the garage door woke me up when a neighbor entered the garage. This incident caused me to lose sleep, and such disturbances are occurring frequently, affecting both my well-being and quality of life. I had surgery. I need quiet place to recover. I’m seeking help for the transfer to another unit without transfer fee.

      Business Response

      Date: 12/31/2024

      I have reached out to ****** **** regarding this matter. He is out of town for the month, but our garage doors are the quietest door openers Overhead door sells. My maintenance technician looked at the one under his apartment and if is operating just fine.

    • Initial Complaint

      Date:07/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  
      BBB spoke to the customer and the following was relayed: The company took my whole security deposit. I have received no refund and they said I owed them another $136. 
      Regards, 

      ******* ****** to LESSEE's forwarding address or addresses, along with an itemized
      accounting of any charges or damages deducted, approximately fourteen (14) after move-out. However, in the event
      that, for reasons beyond LESSOR’S control, the security deposit cannot be returned within said time period,
      LESSOR will endeavor to return said security deposit as soon as possible and LESSEE agrees that in no event shall
      LESSOR be liable for any damages to LESSEE of any nature as a result of said delay. LESSEE’S liability for such
      default shall not be limited to such Security Deposit or interest.
      LESSEE affirms that this Security Deposit may not be applied to rent due, and that a full monthly rent will be paid
      on or before the due date of each month, including the last month of occupancy.
      What can I do?

      Business Response

      Date: 08/07/2023

      Kevin, I have already talked to this customer and issued a full refund, what else needs to be done?  Thank you  Jess 

      Business Response

      Date: 08/14/2023

       Below is the reason why she did not receive a security deposit refund.  She was informed of these reasons. Please see the attached photos. There were stains on the carpet in several rooms. If I replace the carpet due to very bad staining, then I replace the entire apartment to match. She caused this issue as the carpet was brand new when she moved in, not to mention the other damage throughout the apartment.

    Burns Management, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.