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Business Profile

Screen Printing

Mercury Screenprinting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/1/2023 I placed an order with Mercury screen printing for a ********* color **** quarter zip scuba hoodie with a ******** ******** logo that was advertised for the ******** ******** store. I paid $135.00 plus tax. I received a black hoodie instead. When I contacted the owner in regards to the order I was told **** color was no longer available and black was sent instead. I was not made aware of this and if I was I would have cancelled the order. The owner has not attempted to make this right.

    Business Response

    Date: 12/07/2023

    Hello,   Thanks fo sending along message.    The **** color of the **** ***** piece is no longer in stock, with no refill date in the near future.  We communicated that we updated the color to black and the black piece was sent.   I will reach out to her and figure out if she wants to go through the refund process. Thanks for bringing to our attention. Thanks,  

    Customer Answer

    Date: 12/08/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will be returning the sweatshirt for a full refund.  If a refund is not received I will make you aware.   Regards,  ****** *******

  • Initial Complaint

    Date:11/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $481 in team affiliated gear from Mercury screen printing on 9/4/22. I was promised my items would ship “this week” four weeks in a row. Finally, I received my items and I got 1 item. I called Jeff, the owner, several times to which he was annoyed my me calling and every time I called he said he was looking into and would call me back. I did not hear back. I would like my items over night mailed to me as I have been waiting a very long time. if this cannot be provided I would like a refund asap.

    Business Response

    Date: 11/22/2022

    We are working with the customer to locate the shipment or get the items reproduced and sent out ASAP. She has given us some very unreasonable requests and calls, texts and emails us every 10 minutes. 

    Business Response

    Date: 11/30/2022

    We have connected with the customer and rectified the complaint.   All should be good to go with customer.  

Mercury Screenprinting is NOT a BBB Accredited Business.

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