Reviews

Review Details

• Review fromJake D

  Date: 06/23/2023

  1 star
  May of this year I was getting my orders cancelled without notice. When I emailed to ask why, they responded that there were "excessive issues" with my account on ***** ****** ******* orders and that I had been banned from ordering. They were referring to a single incident the prior summer where I ordered a few records. Tracking was sent to me, but after 2 weeks, tracking still showed **** never received it from merchnow. I emailed them and they told me it was just a **** error. 2 months had gone by and tracking still never updated. I told them I wanted them to resolve the issue or I would need to complain to my credit card company. They responded by linking me to an article from another merch company that had incorrect info and they talked about how **** uses different scanners for media mail and that they are less effective. While untrue, even if it were, it is their responsibility to get orders to customers. The proper response would be to either send a new one (assuming they actually sent the first) or be proactive and tell the customer you will follow up with **** and file a QC request to locate the package. Instead, they banned me from ordering even though it was all entirely out of my control and all I wanted was the item or a refund. I was not cussing them out in the emails and although I was mad, both sides seemed to be respectful enough.
  Fast forward back to May of this year, they told me I was only banned from ordering from *** merch and could still order other labels items, but would not unban me from *** store. However, now I am getting cancelled order notices from additional labels (with no new issues since last summer) and not only that, but they started cancelling my sister's orders. She used an email with her old last name (mine) and they cancelled hers out of spite in connection to me. At this point, Merchnow doesn't respond to me. This company has terrible policy and does not accept responsibility for problems outside of their customers' control.

• Review fromSamantha D

  Date: 02/26/2023

  1 star
  Merch Now has the absolute WORST quality control and even worse customer service. I've never experienced such terrible customer service and I was being really nice. I ordered an orange and red smush vinyl (that cost me almost $40 by the end of it) and what arrived was a solid bright red vinyl. I honestly thought they had just sent me the wrong variant by accident. It looked NOTHING like the photo of what they had on the website (our only way to know what we're ordering) and when I kindly reached out and sent them a photo to see if I could ship it back and exchange it they refused and said it was the correct variant and "from what this looks like to me, is the red is such a bright overpowering color, the orange has a hard time showing through" which made me laugh because there wasn't a speck of orange in this vinyl. I won't be ordering from Merch Now ever again. Not worth the insane prices and the hassle of dealing with their truly HORRIBLE customer service when you inevitably receive an item that simply isn’t what you’ve ordered.

• Review fromBilly H

  Date: 01/12/2023

  5 stars
  Was able to resolve a shipping issue fast and easy. Customer service responds usually next day for emails within 1 business day. Thanks for the help. Great customer service.