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Business Profile

Vehicle Transport

National Freight and Logistics LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Transport.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/6/24 I spoke with Aj about shipping my truck and details about the transport were exchanged. On 2/16/24, I ****** him $200 to ************************ for the deposit. On 2/17/24, Aj texted saying ***** Trucking Inc agreed to the transport and they would call me 2 to 3 days to confirm pickup time. On March 1st (day of pickup), I texted Aj advising that I still haven't received a pickup time and he informed that he would reach out to see what the delay was. At 6pm after several texts and calls with no response, my friend called from his phone and Aj returned the missed call. Aj stated that the driver was not responding to him. I advised Aj of my 830AM flight and needing to get to my daughter. He assured me that he would work to get someone else to ship the truck. Aj texted back at 827PM on 3/1/23 asking if I was trying to get someone else to ship the truck and I told him that I wasn't at that time but he had until 930PM or I would seek out someone else. At 1137PM on 3/1/24, I texted and called requesting a full refund of my $200 so I could move forward with seeking someone else to ship my truck. As of 3/2/24, no response.

    Business Response

    Date: 03/05/2024

    Good morning, full $200 refund was returned to customer the very next morning on Saturday March 2nd at 8:46am. Sorry about everything. Thank you. 

    Customer Answer

    Date: 03/05/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Aj was very responsive the next morning and the full refund was issued. 



    Regards,



    ********* ********








  • Initial Complaint

    Date:08/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    talk to AJ Miller 5/10/22 to pickup vehicle purchased in MI and ship to WI.He quoted $600, I told him I had quotes no more than $550. He replied that the price difference is because he has drivers available NOW. He then said he would do it for $550. On 5/25, he changed the price to $600 and would pick up car 5/27 or 5/28, On 5/27, he confirmed pick up would be 5/28. On 5/28,. he stated they could not pick it up - no driver but would pick up 5/29. No word from him. On 5/31, he guaranteed me they would pick up car 6/1 with a next day delivery. Car was never picked up and no word from AJ. On 6/3, I texted him again....he replied on 6/6 that he had to cancel the driver. On 6/8, he found a driver to deliver the car to WI on 6/9. The driver arrived in WI and I had to pay him $500 to get my car off the transport - this is in addition to the $200 I already paid AJ. Total paid $700 and the price agreed was $600. I texted AJ on 7/20 and told him I have all the text messages to support what we agreed upon and to refund me $100 or I would ask for assistance from the BBB- he has not responded

    Business Response

    Date: 08/29/2022

    I have contacted the customer, ******* and have offered a $100 refund. Nevertheless, she wants to claim concealed damage after the time limit. Delivery was 2 months ago, the insurance company allows 5 days after delivery for a claim to be brought forward. Two months later it is very hard to prove that this damage was in fact done by the carrier company we hired for the customer and not in the 2 months she has had the vehicle. With this said, she insisted we refund her the sales agent's deposit to cover the cost of fixing the scratches on her car or she would contact FMCSA. We are more than willing to refund her the $100 because we do not want this experience to be unpleasant for her but we cannot cover the cost for fixing the scratches or file a claim at this point.

    Customer Answer

    Date: 08/29/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,

    ******* ***** The Company owed me the $100 for an overcharge - this has nothing to do with the scratches on the vehicle that occurred in transit.  Due to the backlog of repairs, my body shop is unable to accept the **** **** in for repairs until the week of Labor Day - I have requested that the company refund me $200 as the repainting of the driver front and rear doors will be closer to $1000. I believe that to be more than fair as I had to rent a vehicle due to the delay in delivery and now I have to pay for scratches done by the carrier who did not perform an inspection of a filthy delivered vehicle

    Business Response

    Date: 08/30/2022

    Good evening,  Once again we have reviewed the information and can only refund the $100. The scratches claimed to be in transit could have been submitted as a claim to the insurance company but it is very difficult to prove that it was in transit and not in the two months later that it is being claimed. We only have a maximum of 4 days to let the carrier know and they have a maximum a 5 days after delivery to submit a claim. Two months exceeds time frame to prove it was in fact in transit. Once again we apologize we cannot help with the scratches but it is out of our control. We are so sorry that this transportation was not as delightful as we strive for but our job is to find a driver and assign him to you while being in communication with you and the driver and we did provide that service.  We hope you can accept the $100 refund as that is within our control. thank you once again National Freight & Logistics, LLC CUSTOMER CARE TEAM

National Freight and Logistics LLC is NOT a BBB Accredited Business.

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