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Business Profile

Artists

Alan Becker

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 30th, I placed an order for a mouse pad through Alan Becker (alanbecker.com) and paid $49.98. The site states that orders ship in 5-10 business days. A month and a half later there has still been no updates to my order status and when you attempt to contact the only contact/email on the website ******************************* where it claims a team member will get back to you - you receive an automated email that states it's an unmonitored email address. Therefore you have NO way to actually speak with a human, ask about your order, or ask for a cancellation and refund. I am looking for help in cancelling my order (#****) and receiving a refund.

    Business Response

    Date: 08/07/2024

    Good afternoon,

    Included in our auto-responder is information about our delayed shipping; we had production issues at the factory, and items began shipping last week.  Please feel free to reach out to the product support team of  that manufacturer for a response within 24 hours.  *********************

    We are happy to refund your order, or, we anticipate you will recieve your item within the next few days.

     

    Best,

    *****

    Customer Answer

    Date: 08/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

Alan Becker is NOT a BBB Accredited Business.

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