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Business Profile

Septic Tank Contractors

Kenney's Septic Pumping Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract for a new septic system on Jan 1, 2022. In May the contractor came and brought equipment and started the project. After the first inspection, the town required a different grinder pump, so work was stopped. In the meantime the contractor left a mess of dirt and gravel, and also cut the electrical line to our barn. I called him every week to see when the job was to be completed and he kept stalling saying he couldn't get the pump. Then he told me that he got the pump but it was the wrong one. I called him again on Monday, Aug 29, and he said that he wanted an additional $7000 to install the pump. In the meantime we called Watkins Supply where he said he got the pump, but they informed me that he never ordered it, only priced it. We are seniors in our 80's and my husband is an invalid. He has taken advantage of us, and we still do not have a functioning septic. I do not want him back on our property. He is a miserable human being, and we are going to contract with someone else to complete the job. We desperately need your assistance.

    Business Response

    Date: 10/05/2022

    Called the business and this was relay:

    We were doing the work and was 3/4 of the way done, the inspector came in and told us to change some things and we did and complete what the contract stated.  When I asked to be paid, the consumer stated that she was not going to pay until the work was completed.  There is probably another $3,000 worth of work to be done which was not in the contract and I decided to walk away.  It's not worth it.  The consumer owes me $4, 000 for services provided.  

Kenney's Septic Pumping Service is NOT a BBB Accredited Business.

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