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Business Profile

Utility Billing

National Grid

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a new account on Nov 1 2024. I had a past due balance from a rental that I moved out and called for disconnection and it didn't happen. I was left with a $1000 balance for a house that has an illegal basement with a stove. Upon renting I was told there was no stove downstairs and the woman in the basement cooked every day. I had no idea of a balance until my current rental application for gas service. After several attempts to clear my account I had to accept a payment arrangement for $223 ridiculous. I paid 267 I believe for November of 2024 and since then my bill has been $770 a month which I cannot afford. I pay it late because I don't have that kind of money every month. In Feb I was away for 5 days heat was set to 64 degrees for 24 hrs for 5 days and February is a short month. I started to turn the thermostat down to 69 in the morning and put it up to 74 when I get home from 7:30 am to 5:30 pm mon-fri the heat is very low for 10 hrs. The weekend it stay at 74 for 24 hrs for my daughters. On April 16th I decided to shut the boiler off completely and use electric heaters. The boiler has been off since April and the bill is still $770. After finally speaking to a customer rep willing to help I was told that all bills are estimated because my meter is faulty. She said they a tech to look at the meter then when it's fixed "whenever they have a rep" the company will
    "negotiate a credit". So until then I have to pay $770 month. My son whom is an active duty service member helps and lives here when he is on break but I am single mother and can't afford $770 and for an inaccurate/faulty meter. It is not right that I am paying way more than i should. My *** ** bill went up a little because I use my electric heaters but it's not $770. Cooking times and hot water cannot cost that much. I cannot afford it. I need accurate bills and an adjustment. I have a disconnect notice. The customer service said they don't even have a meter location listed. Need adjustment

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