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Business Profile

Sanitation

Welsh Sanitation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sanitation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. 

    Sincerely,

    **** *********



     

    r sure. That, too, was a lie. The operator admitted there were no notes on my account indicating any of these prior communicationseven though I had spoken with them multiple times.Meanwhile, the garbage has sat outside rotting for days. The stench is nauseating, and wild animals have started attempting to tear open the binposing a public health risk. This is not just a service failure; its a dangerous and negligent lapse in responsibility by ***** ***********

    Business Response

    Date: 07/24/2025

    We have contacted this customer and resolved the situation. Going forth the customer has been given direct contact to the operations manager for any service interruptions.

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I notified welsh sanitation about my broken garbage container and loose bags of garbage that I had piling up by my house. I managed to get the garbage bin down to the end of my driveway. I asked them about picking up the loose garbage bags and was told that they would take them so I brought them to the end of my driveway also.The garbage bags are still sitting there and I dont know if they replaced my garbage can as I just had lung surgery and am unable to get down to the end of my driveway to check.I called them twice now about the garbage bags and nothing has been done!

    Business Response

    Date: 03/13/2025

    Our apologies for having to call two times to have services rendered.  The broken garbage container was exchanged on Friday 3/7.  The loose garbage bags were picked up on Wednesday 3/12.

    Thank you for your continued patronage,
    Welsh Sanitation Service

  • Initial Complaint

    Date:09/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    So my payment made for two months in *** was applied to ***** and ***, yet I had already paid for ***** via Superior Waste. I was set up for auto payments with them since July of 2021. I didnt even get a letter about you guys buying them out until after my bill for ***** was paid. If something  got lost in the change over, I hardly see how thats the responsibility of the customer. In that initial letter, I was also informed that the rates would remain the same. Can you provide proof that you sent me a notice about a rate increase? I appreciate the credit for the 3 weeks you were trying to charge me in August after I canceled. 

    .  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     
    ). I also need them to just bill me for the one week I used them in August. After the first week of August they had already picked up the cans and I was already using a different garbage service.

    Business Response

    Date: 09/09/2022

    Good afternoon,

    We apologize for the inconvenience with the bill, I have attached a history run down of all of the transactions since becoming your sanitation company April 2022. The price increase applied to all accounts went into effect 7/1/22 which brought all customers to Welsh Sanitation rates. After looking through your account thoroughly, I noticed the payment in May that you sent receipt for was actually applied to April and May bills not May June bills. We did end your service with the last pick up being 8/3/22 and issuing a credit of three weeks on your bill. I have combed through your bill and find all charges and credits given are accurate.

    Business Response

    Date: 09/13/2022

    We did go ahead and speak to a representative over at Superior who confirmed your last payment on 3/16/22 through autopay for services rendered by them in March. Your billing with us did start in April in which your payment did cover. In our welcome letter we never stated we would or would not honor and keep Superior rates or for how long we would keep them. We apologize for the misunderstandings happening but do believe we have cleared it up. The previous response does have a full print out attached of all of the charges and credit on your account since starting.

Welsh Sanitation is NOT a BBB Accredited Business.

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