We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Rust Proofing

Becker's Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Rust Proofing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car came off the road on the 990 north. I called my roadside assistance. Tow truck driver did not identify himself and pulled my car out and then told me it would be $225. When I told him I didn’t have the money my car was towed. The next day the price was raised to $560 to get my car back.

    Business Response

    Date: 03/20/2023

    To Whom It May Concern:This is a response to a complaint against Becker’s Towing; ID # ********.Becker’s Towing was called to recover the complainant’s vehicle from the 990. We are dispatched to remove/recover vehicles in a safe and efficient manor to ensure safety off all motorists and emergency service vehicles on the road, regardless of a motorist’s pending roadside assistance, as sometimes there can be long delays in that service.In a situation like this, if the vehicle is drivable, the motorist is responsible to pay for the service on site before leaving with their vehicle.  That cost would have been $225. Unfortunately, when a motorist is unable or unwilling to pay, it is our policy that the vehicle is taken back to our impound lot.  A service was rendered and our company must be payed.When a motorist can not or will not pay at the site, and the vehicle is towed to our impound lot, a number of other costs are incurred: towing, storage, a fee for an off-hours release from the lot, fuel service charge, and a fee for not leaving the key, which adds additional labor to the towing process.  As a courtesy, we did reduce the price of the winch out from $225 down to $175 given the additional charges.  An itemized bill was provided to the complainant, clearly showing how the price increased from the initial price at the scene.We certainly encourage motorists to submit their bill to their insurance or road side assistance company for reimbursement.

Becker's Towing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.