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Business Profile

Diagnostic Testing

DENT Neurologic Institute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

This profile includes complaints for DENT Neurologic Institute's headquarters and its corporate-owned locations. To view all corporate locations, see

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DENT Neurologic Institute has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment today (Williamsville 11/9/23) Dent Nurological Institute. I've nevered went to that location, didn't know the location even existed! I was running a little late because ****** routed to the **** ******* ***** on Sheridan Dr. I called DNI and was told that it m was located out in Williamsville near ECC. I actually made it in the certain time that's given after your official time. I go inside the building and I ask one of the representatives where is DNI? She told me to walk down the hallway, go through the double doors and DNI would be the first door on the right. So I walk down the hallway, go through the doors and I try yo open the door, but its locked and since no sign was on the door that would say "Dent Neurological Institute" I was thinking that the woman gave me the wrong information. So I start walking around the corner to see if I had the wrong information and that DNI was actually in a another location. Nope!! Mind you, to this point. I'll say a span on 10 minutes. So I start walking back to the front to ask for help one more time and I also said I would call DNai and let them know that the door is locked, so I can't come in for my appointment. But as im walking, a woman comes out another door and I asked her "where is Dent? She said it was next door! I said the door is locked! So she goes back in the door. So I start knocking on the door for another 10 minutes. So this man comes out. I'm not sure if he's a nurse, but he didn't apologize after I explained to him what happened. He just walked off! So I go to the representative. I tell her what happened and do you think she would help? Nope! She told me that I have to reschedule. I asked her when as the door was locked. Then she said that the door is usually unlocked! I said really (sarcastic) th3n she said I was late and would have to reschedule. It wasn't my fault that I was late. I was DanI fault, I couldn't get in because the door was locked and it should’ve been unlocked. (

      Business Response

      Date: 11/30/2023

      Received a call from the business and this was relayed: We have reached out to the consumer and this has been resolved.

    • Initial Complaint

      Date:08/04/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a doctors office that refuses to accept phone calls from delivery services or patients. This needs to be addressed as it concerns peoples well being, and mine. I have no medication left, and this Institution refuses to answer any phone calls or messages. 

      Business Response

      Date: 09/24/2022

      Thank you for bringing this matter to our attention. We have addressed the complaint via our formal patient experience and complaint process. 

    DENT Neurologic Institute is NOT a BBB Accredited Business.

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