Complaints

This profile includes complaints for Property Services of WNY, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Property Services of WNY, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Property Services of WNY, Inc.

  2475 Niagara Falls Blvd Amherst, NY 14228-3538

  
• 

  Property Services of WNY, Inc.

  11455 Trevett Rd Springville, NY 14141-9676

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  We met with Josh of Property Services of WNY on 4/7 to discuss possible resolution based on incorrectly performed work and resulting issues. We agreed on a list of items within the scope of Property Services of WNY to potentially be re-done. We are currently awaiting an estimate from Property Services of WNY. 
  
  Regards, 
  
  ******* And **** *******

  

  Business Response

  Date: 03/23/2023

  I had not received any contact from you on 3/10.  Can you
  please advise how you have contacted the company?  I'm sorry to hear
  that you're having issues at your home.  I personally am not familiar
  with your exact project as I was not the project manager on it, however, looking
  back at records it appears Jordan was.  I have reviewed some of the
  claim documents and photos that are in our file from your first loss.  I
  welcome a conversation and potentially a meeting on-site to discuss your concerns.  I can be
  reached at ###-###-####.  I will also try to reach out to you this
  morning to try to have a discussion about your concerns.  I can tell you
  that a licensed, insured, 3rd party electrician was used for your
  project to add your lights, so I'm unsure what you're referring to about
  the electrical done illegally.  In regards to your other concerns, to the best of my knowledge, work was performed exactly as the scope of work was written by the insurance company, and the subsequent change order between PSWNY and your family.  Things can not always be returned to 100% code compliance as your home was built during a time when building codes were different.  This allows for things such as insulation sizing to be grandfathered in so customers aren't left with an outrageous expense to conform to current codes. Again, I welcome a further discussion and on-site meeting if desired.  I will be reaching out at the number provided today. Sincerely, Joshua C***  General Manager ###-###-####

  

  Business Response

  Date: 04/10/2023

  I met with **** & **** on 4/7 as previously mentioned.  After the meeting she asked some questions via e-mail.  We exchanged them back and forth and she requested an estimate to perform the scope of work discussed.  This estimate was provided to her on 4/10.  We discussed a few different options to assist them through this and I provided a few insulation contractor contacts to hopefully advise them of where to go from here with their condensation issue.  I told them that I will make them a priority and look to get this resolved as quickly as possible, while placing a priority on it never happening again.  We now await their desired next steps.

  

  Business Response

  Date: 04/28/2023

  Response taken by phone:  The customer and I have come to an agreement and we are just waiting to finalize the details.

  Customer Answer

  Date: 05/01/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  **** proposed a monetary settlement and Josh accepted verbally via phone. We are awaiting a copy of the documents from Josh to review and sign and receive the settlement check. 
  
  Regards, 
  
  ******* And **** *******

  

  Business Response

  Date: 05/09/2023

  On May 5, 2023, **** ******* was paid his proposed settlement agreement for a warranty claim stemming from lack of airflow at their vaulted ceiling.  We hope they have success with the new design of the project.  This matter should be considered closed.

  Customer Answer

  Date: 05/09/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Josh gave a check to take care of a portion of issues/damages from the work completed in Feb 2021 by Property Services of WNY. 
  
  Regards, 
  
  ******* And **** *******