Complaints

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• Initial Complaint

  Date:09/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with insurance comp,Had before same comp,But this time during Covid,My broker was Sir Dan,spoke to him all the time.this time i felt my monthly ins was too high asked why my pymnts kept going up... (car insurance) Long story short made everypymnt was chrged late fees10$ even when not late,spoke to him to chk my over pymnts havent gotten back what is owed to me and made last pymnt,told him will not renew..and still charged me for chged me a cancle noticeon9/2022 of 300 taken from card plus after within twoweeks put a red flag on my credit report over a payment i dont owe...would like an investagation on my chrges each month i paid i feel i was over charged for my year please help...im owed money and redflag,violation from them for no reason .i have proof and copies of all pymnts thank you very much...***** *****

  

  Business Response

  Date: 10/20/2022

  The agency would like to explain a couple of things to the insured: 1. As an agency we work with over 30 insurance carriers in any given day. 2. An agency is responsible for the processing of the application and any future endorsements to that application. 3. We do not send the billing to the insured through our office. Every insurance company has their own billing department. We can try and help as a courtesy, but when billing questions start to get complicated, we direct them to the insurance company directly.That being said, she was told to contact *********** directly on several occasions; but insisted that Dan take care of it and get back to her.I have personally gone through the billing from the beginning of her policy, which only lasted 2 terms, or 1 year of coverage. Right from the beginning, the insured started splitting her payments and paying amounts that she chose to pay. A payment made after the due date, is a "late" payment and subject to the insurance companies late fee policy. Payments were made late on a consistent basis and generated $10 late fees from the insurance carrier that started to add up. The policy went into cancellation on several occasions during that one year of coverage and ultimately the premium was not paid in its entirety for the number of days the company held the insurance. She does owe $378.12 on a *********** policy that was cancelled on 4/21/22. She can contact the insurance company directly for payment resolution. The agency does not process Collection notices.The agency is ultimately not at fault for any grievances she may have had. Her failure to pay her bill in a timely manner is solely her responsibility. An insurance agency is not responsible for the act of its insured's when it comes to non-payment of premiums.-Callitia D********