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Business Profile

Landscape Architect

Arbordale Nursery Home & Garden Showplace

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Architect.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/16/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a creek installed last year. When I saw my neighbors who had it installed by Arbodale, I told them (John) I wanted a creek exactly like my neighbors. I ordered my creek that day. It is nothing like my neighbors. I tried twice to make an appt. with the owner to discuss my dissatisfaction, I was unsuccessful. Also I had $400.00 of perennials installed around the creek. One of the grasses died over the winter. I called three times regarding a replacement. I also took a picture and I also went in twice to try and resolve the issue with no luck. Yesterday when I called about the grass they said they don't replace grass thats older than 3 months.
    In conclusion, I am very unhappy with the entire transaction. I spent 5,400.00 on the creek. Thank you.

    Business Response

    Date: 09/13/2022

    In reference to complaint ******** We have no knowledge of any dissatisfaction with the Pondless waterfall installation of 2021.  In this instance we dropped our planned schedule and met with Mrs *** immediately and put ithe project on the schedule weeks ahead the customers who previously committed.   Per her request we worked when she was home.  We painted out the flow, size of project for her approval which she modified our paint lines to her liking prior to excavation.  My partner John worked on the project himself and I also stopped in to discuss the installation prior to completion. We were paid promptly with no mention of dissatisfaction.   Client notes include a visit in spring of this year to our business to drop off Donuts with no mention of any dissatisfaction.    Like our peers Grasses and perennials are guaranteed thru October 15 of the year of planting.  This was what reviewed on the most recent phone call.   The grass issue is not something I want her to have dissatisfaction with and she is welcome to stop in the Nursery and pick a replacement up.   I nor John have no records of any requests for a appointment but I have been on a limited schedule dealing with Cancer so I guess it's possible. Jeff JeffreyS***** Arbordale Nurseries, President ###-###-#### 480 Dodge Road Getzville,NY14068

Arbordale Nursery Home & Garden Showplace is NOT a BBB Accredited Business.

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