Complaints

This profile includes complaints for Wyse Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wyse Properties

  2217 Sweet Home Rd Ofc 50 Amherst, NY 14228-3474

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  Wyse Properties

  PO Box 564 Amherst, NY 14228

• 

  Wyse Properties

  PO Box 564 Getzville, NY 14068

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were three co-tenants at Unit ** of Four Pines Apartments, managed by Wyse Properties, and moved out on May 26, 2025. We requested and completed a pre-move-out inspection on May 21, where no damage or odor was reported.
  
  We cleaned the unit thoroughly (with full photo and video proof), returned all keys and garage remotes, and never received or signed for any “gym key” or “parking tag.”
  
  Despite this, Wyse Properties withheld our full $1,665.15 deposit and added $815.02 in extra charges. These charges include ozone treatment, carpet replacement, gym fob, and other items that were either fabricated or never discussed with us.
  
  We reached out with photos and requests to resolve this, but no one replied. We are currently preparing to file a Small Claims Court case.
  
  We are simply asking to receive back our full deposit of $1,665.15 — no more, no less.

  Business Response

  Date: 06/09/2025

  Concessions were given to the tenant for items that needed to be refunded. We are speaking with the tenant on the other charges 

  Business Response

  Date: 06/11/2025

  You can see from my previous attachment that the emails sent yesterday were opened by the tenant. I will attach it again. The email titled "unit photos/invoices" will contain photos of the unit and invoices from the work that was done in the unit. The email titled "move out concessions" will list the items we are able to refund them. "Hello,We have applied concessions to your account for painting charges ($353.44), carpet materials ($269.73), and ozone for the burnt odor ($75). Also photos and invoices have been previously sent.In return there is a balance amount to be refunded in the total amount of $110.15. Please send us your individual forwarding addresses so we may send checks out with your portion of the returned security deposit as soon as possible.Thank you"

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I respectfully reject the response provided by Wyse Properties regarding complaint ID: ********.While the company claims to have issued certain concessions and calculated a refund of $110.15 from our original $1665 security deposit, this does not address the core of the complaint, which centers on the landlord’s failure to comply with New York State law (General Obligations Law §7-108(e)).My key points are as follows:Failure to provide itemized deductions within 14 days: By law, the landlord must return the security deposit and provide an itemized list of any deductions within 14 days of the tenant vacating the premises. In our case, no such itemized statement was received within the legal timeframe. The only partial documents were sent after the 14-day deadline, which legally invalidates any right to withhold our deposit.Partial invoices ? legal compliance: The late submission of two incomplete invoices does not satisfy the statutory requirement. Furthermore, those invoices do not account for the full deposit amount, nor were they supported by valid justification.Discrepancy in refund amount: The business is attempting to refund only $110.15 from a $1665 deposit, which is completely unacceptable, unsupported, and unlawful.I dispute the entire basis of their deductions: We thoroughly cleaned the unit before move-out, including renting a carpet cleaning machine and involving multiple people. No formal inspection sheet was provided. The so-called damages were either never disclosed in time or were pre-existing.Conclusion:This business is clearly attempting to unlawfully withhold a significant portion of the deposit. I have ample documentation and photographic evidence to dispute all charges and will pursue this matter in Small Claims Court.I stand by my original complaint and will not consider this matter resolved until the full $1665 deposit is returned.
  
  Regards,
  
  ***** *****